• Report: #171340

Complaint Review: InPhonic Wirefly MFly Front For Buy.com

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  • Submitted: Wed, January 11, 2006
  • Updated: Mon, August 14, 2006

  • Reported By:Lakeland Florida
InPhonic Wirefly MFly Front For Buy.com
inphonic.com Internet U.S.A.

InPhonic, Buy.com, CellularInPhonic, Wirefly, MFly Front For Buy.com REBATE FRAUD Ripoff cheat empty promises excuses put-offs delays lies Internet

*Author of original report: FINALLY got the rebate check last week

*Author of original report: FINALLY got the rebate check last week

*Author of original report: FINALLY got the rebate check last week

*Author of original report: FINALLY got the rebate check last week

*Author of original report: Gave Doreen the info she asked for... STILL NO REBATE!

*UPDATE Employee: Send me an email directly

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Inphonic, which operates "fulfillment" services for many major on-line retailers (among them Buy.com, the site I ordered my phone from in mid 2003), has failed to honor the 2 rebates i sent. I kept records of both rebate submissions and have sent copies by fax and registered mail. All I get are numerous excuses, put-offs and delays every time I call or write. This company should get a massive class-action against them; I'd be more than happy to join!

Allen
Lakeland, Florida
U.S.A.

This report was posted on Ripoff Report on 01/11/2006 11:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/InPhonic-Wirefly-MFly-Front-For-Buycom/internet/InPhonic-Buycom-CellularInPhonic-Wirefly-MFly-Front-For-Buycom-REBATE-FRAUD-Ripoff-c-171340. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

FINALLY got the rebate check last week

AUTHOR: Allen - (U.S.A.)

Almost 2 months later I got the check by mail for the full rebate amount. While I thank Doreen for getting this going and while I no longer have any heat with Inphonic as a company, no user should have to wait more than 2 years and jump through 200 hoops for a rebate.
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#2 Author of original report

FINALLY got the rebate check last week

AUTHOR: Allen - (U.S.A.)

Almost 2 months later I got the check by mail for the full rebate amount. While I thank Doreen for getting this going and while I no longer have any heat with Inphonic as a company, no user should have to wait more than 2 years and jump through 200 hoops for a rebate.
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#3 Author of original report

FINALLY got the rebate check last week

AUTHOR: Allen - (U.S.A.)

Almost 2 months later I got the check by mail for the full rebate amount. While I thank Doreen for getting this going and while I no longer have any heat with Inphonic as a company, no user should have to wait more than 2 years and jump through 200 hoops for a rebate.
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#4 Author of original report

FINALLY got the rebate check last week

AUTHOR: Allen - (U.S.A.)

Almost 2 months later I got the check by mail for the full rebate amount. While I thank Doreen for getting this going and while I no longer have any heat with Inphonic as a company, no user should have to wait more than 2 years and jump through 200 hoops for a rebate.
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#5 Author of original report

Gave Doreen the info she asked for... STILL NO REBATE!

AUTHOR: Allen - (U.S.A.)

Here's a letter I got from Doreen after I sent her the requested order number a while later:

"Hello Allen,
Thank you for the e-mail.

I was able to pull up your account with our internal order number (384640395). I have presented your account information to management and because we value you as a customer ~ and your account is in good standing we will cut you a check for both rebates. Please allow 4-6 weeks to get the check cut and mailed. I would like to offer my sincerest apologies for any inconvenience you might have incurred. Please let me know if I can be of any further assistance in the future.

Kind Regards,
Doreen Dennis
Office of the President"

It's been over 8 weeks since I received that email and I still don't have a check.
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#6 UPDATE Employee

Send me an email directly

AUTHOR: Doreen - (U.S.A.)

Hi Allen,

Rebates in the wireless industry are notoriously complicated - but of course that's not your problem. It's our job to make it look easy, and we haven't been doing a great job lately as we've gotten a overwhelmed by very fast growth.

I know you've already submitted your forms, so send me an email [ to ddennis(at)inphonic.com ] and I will personally take a look at your order and revive the rebate escalation process for you. You'll need to email me your order number so I can do that.

Hope to hear from you soon.

Doreen Dennis
Office of the President
InPhonic
ddennis(at)inphonic.com
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