In February 06 I had sent out my rebate form to received the $150 dollar rebate owed to me as a loyal customer. In July 06 I had not heard from any one in regards to my rebate.
I made a call to the office and Edgar had explained to me that my rebate was not submitted in he time that was given. I explained to Edgar that it could not be possible.
Edgar told me he that there was a system error and that I should call back in three weeks because his company was going to research the situation. Edgar says that they keep all of the envelopes that have the original postmark date on them.
On August 15, 2006 I still had not received a call back from Edgar. I then took the initiative to call. When I called I spoke with a Clarise who then told me nothing was done about my situation because they were changes locations from Arizona to Minnesota.
I then asked to speak to a supervisor. Clarise transferred me to a Julian. Once I spoke with Julian she said she would personally research the situation and give me a call back with in 5-10 business days.
On September 5, 2006 and I still had not received a call from Julian. I called the rebate center to speak with Julian and they had told me she would have to call me back. Thus, I chose to speak to another supervisor.
I then spoke with a Iriya. She explained to me that they had denied me once again because of the time period I sent my rebate. I explained to her that if that is true then I need to have you fax me a copy of my envelope to see my postmark date.
She refused and said that it was out of their hands. I then asked her to give me the corporate number. Once she gave me the number I called and spoke with a Hansel who then said that they will have to call me back in a week.
I recieved an email stating that it was once again denied for an inactive account. I called the company back on October 19, 2006 to find out what they were talking about. I have never cancelled my provider and have been in good standings with them for over a year.
I then spoke with a Rachael, who was very rude to me. She expalined to me that during the time that I have had my phone since the number was changed they could no longer honor my rebate.
After explaining to her that it was still the same account number that I have had ever since I opened the account. She simply told me that there was nothing they could do about it.
I am very upset and frustrated. I recomend never to purchase a phone on line.