• Report: #861857

Complaint Review: InTown Suites

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  • Submitted: Sat, March 31, 2012
  • Updated: Sun, April 01, 2012

  • Reported By: Pat — Texas United States of America
InTown Suites
8735 FM 1960 W Houston, Texas United States of America

InTown Suites Liars, incompassionate, and crooked Houston, Texas

*Consumer Comment: Pat

*Consumer Comment: A few questions for Pat

*Consumer Comment: Get serious

*Consumer Comment: Pat

*Consumer Comment: Assistance

*Consumer Comment: Let management know.

*Consumer Comment: WHY IS IT ALWAYS GRANDMA OR GRAMPA

*Author of original report: Get a Life

*Author of original report: Get another job

*Author of original report: You must be an Intown Suites employee

*Consumer Comment: Really???

*Consumer Comment: Pat

*Consumer Comment: You are ridiculous and ungrateful!

*Author of original report: Negligence

*Author of original report: Negligent

*Author of original report: Intown Suites negligent

*Consumer Comment: Parents are negligent

*Consumer Comment: Let's reexamine

*Consumer Suggestion: Concerns

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My son and his fiance and small children were evicted after the office manager found my 17-month-old grand daughter playing in the driveway and called the police. This was not a criminal activity. My son works nights and he was asleep so the baby pulled a toy she could stand on to the door. she then stood on  top of it to remove the latch and wandered outside. The doors have latches which make it easy for a child to open and the latch is positioned in a low area. Had the latch been higher up she would not have been able to reach it. So this makes them liable in my opinion. She only gave them an hour to remove all of their belongings and find somewhere to stay and then lied to them about refunding their deposit. After they got everything out, they inspected the room a made false accusations so they could keep their deposit. She called me room and told me they were not allowed to visit me because they were not allowed back on the premises. I live here also and have now started looking for another place to move because I don't trust these people.

This report was posted on Ripoff Report on 03/31/2012 09:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/InTown-Suites/Houston-Texas-77070/InTown-Suites-Liars-incompassionate-and-crooked-Houston-Texas-861857. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
6Author 13Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Pat

AUTHOR: Stacey - (U.S.A.)

I have and education and a job - not at any hotel that is for sure.  I suggest you stop placing blame on this entity and start placing blame were blame lies - with your SON!
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#2 Consumer Comment

A few questions for Pat

AUTHOR: Steve - (USA)

These may seem like strange questions, but answering them are essential if you are to get justice. 

-How old is your son, his fiance, and their kids?
- How old are you?
- How long has your son been dating his fiance? 
-Why are you living in a hotel? Why was he? 
- What other incidents between your son/grandson/etc and the hotel have occurred? 

Once we have this info, we can move forward. 
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#3 Consumer Comment

Get serious

AUTHOR: Ramjet - (U.S.A.)

In spite of your ridiculous rantings, the child's parents are responsible for her well being.  If the door latches were a known problem, there are many solutions to keep a baby from opening the door.

The management tossed them out immediately and would not let them even return there to visit someone else.  This may indicate that this was not the first incident they've had with your son, it may have been 'the last straw'.

He is VERY fortunate that the baby is not injured or dead as a result of this act of negligence.

Instead of shifting blame to the management who did their job, you should be lecturing you son on being a responsible parent.  If he was that tired maybe you could have watched the baby while he slept.  That's what grandparents do for their kids.  I would not be blaming the people who saved the poor child.
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#4 Consumer Comment

Pat

AUTHOR: coast - (USA)

"The rooms were not designed with small children in mind."

Let's reword that statement. The rooms were not designed with unattended small children in mind.

This is partially your fault because you failed to properly teach your son about responsibility.
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#5 Consumer Comment

Assistance

AUTHOR: Robert - (U.S.A.)

In order to assist you and your son with housing I have forwarded your complaint to Social Services as well as CPS on your behalf.  After all that is what you wanted isn't it by posting on a public web site.

I also suggest that anyone else who wants to offer "assistance" do the same thing.
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#6 Consumer Comment

Let management know.

AUTHOR: Robert - (USA)

I let management know that I believe they took appropriate action by calling the police. Folks can leave comments to management on their website here:  http://www.intownsuites.com/customer-service

Grandma, you are completely out of line with this defaming complaint.  Next time, I hope CPS becomes involved.
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#7 Consumer Comment

WHY IS IT ALWAYS GRANDMA OR GRAMPA

AUTHOR: strommer - (United States of America)

That makes the complaint instead of the parents?
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#8 Author of original report

Get a Life

AUTHOR: Pat - (United States of America)

We know where the mother was and so does the manager and police you idiot. You just don't know where she was. Did it ever occur to you that she may work too? You are not GOD so you or your worthless opinion don't even matter.
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#9 Author of original report

Get another job

AUTHOR: Pat - (United States of America)

If you are not earning enough money working for Intown Suites I suggest you find another job. I know you are overworked and underpaid. Sorry!
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#10 Author of original report

You must be an Intown Suites employee

AUTHOR: Pat - (United States of America)

Whatever...We are fine and HAPPY!!! Sounds like you are NOT!!! I know the employees do not make much money and that in itself could make a person miserable. I understand though, it will be alright, just get an education.
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#11 Consumer Comment

Really???

AUTHOR: Stacey - (U.S.A.)

I am surprised they did not call CPS on your negligent son!! And what the hell are they doing in a motel?? I never EVER left any child I was in the care of alone! 

Your son was not ripped off period.  AND where was the mother of these children?? And I suggest you use spell check also. 
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#12 Consumer Comment

Pat

AUTHOR: coast - (USA)

"Negligence... Spell check next time!!!?"

Who was that directed at?

"Guest feet do get black when they walk on the carpet"

They also tend to get black when the guests play in the driveway.

"It is kind of hard for a person to stay awake after working all night."

That is why the child should be with someone that is awake.

"Since my youngest grand daughter lived in your room, she has been constantly sick"

Now that it has been clearly established that she a victim of neglect there is a world full of items that she may have consumed.
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#13 Consumer Comment

You are ridiculous and ungrateful!

AUTHOR: Robert - (USA)

the office manager found my 17-month-old grand daughter playing in the driveway and called the police. This was not a criminal activity. My son works nights and he was asleep

Your son is very lucky that she wasn't injured in any way or kidnapped!  There are laws in every jurisdiction concerning "endangering the welfare of a child" and I'm surprised that your son hasn't had a visit by CPS yet.  In some jurisdictions, your son could be charged with endangering a child through parental negligence.

It's equally fortunate that the little tyke didn't get into the drano or other chemicals in the house, or decided she wanted a bath, or began playing with electrical cords.  Who's fault would it be then?

Seems to me you need to knock some sense into your son instead of blaming management.  The management folks did exactly the right thing by calling the police.

I can only hope that someone will have a serious discussion with your son and the "baby momma" about using birth control.  If they can't effectively supervise and safeguard the child the have, they certainly don't need to produce any more offspring.
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#14 Author of original report

Negligence

AUTHOR: Pat - (United States of America)

Spell check next time!!!
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#15 Author of original report

Negligent

AUTHOR: Pat - (United States of America)

FYI, she did crawl up there and unlatch it idiot. Know what you are talking about before you speak. I have witnessed her on previous occasions pull her chair, that I keep in my room, to the door, stand up in it and push the latch back. First of all, you do not know what type of latch it is unless you have frequented Intown Suites and the door just has a handle type door knob that she just pulled down. I am gratelful by grand child was found and ok. It is kind of hard for a person to stay awake after working all night. You try it and let me know.
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#16 Author of original report

Intown Suites negligent

AUTHOR: Pat - (United States of America)

The rooms were not designed with small children in mind. Placing the latch a little higher could have prevented this also. Suppose this had happened at night when people normally sleep. It could happen to your child,duh! Also the various complaints about the floors being nasty is absolutely true. Guest feet do get black when they walk on the carpet..When was the last time it was shampooed or was it? This is consider negligent also, so let's not throw stones!!!!! You should warn guests not to let their children play on the carpet. Since my youngest grand daughter lived in your room, she has been constantly sick and taken to er..You should see the doctor's report.
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#17 Consumer Comment

Parents are negligent

AUTHOR: Ramjet - (U.S.A.)

The baby is not even 1 1/2 years old and clearly no one was watching her.  It takes far more than a few seconds for a baby that age to drag something to the door, climb up, unlatch the obviously unlocked door, get down, move the toy, open the door and walk out to the driveway to play.  The parents still did not see the baby, the office manager did.

A baby has to be watched every second and clearly the parents were not monitoring the baby.  Please do not try to blame anyone except the parents, the baby is their responsibility, no one elses.  They are lucky the manager found her and and they should be thanking them for it instead of trying to shift the blame.

Shame on them. I would trust them and not your son and fiance.
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#18 Consumer Comment

Let's reexamine

AUTHOR: coast - (USA)

You appear more concerned about the eviction than the safety of your granddaughter. The 17 month old did not crawl up there and open that latch. Your son left the door unlatched.

"So this makes them liable in my opinion."

They are not liable for your son's negligence.
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#19 Consumer Suggestion

Concerns

AUTHOR: anonymous - (United States of America)

InTown Suites is very concerned about guests concerns and safety. This includes the children as well. It clearly states in the book i recieved upon check-in "Any failure to comply with the terms of your stay, including but not limited to, adhering to all InTown Suites policies...." ".......will result in the termination or jon-renewal of your stay and your removal from the property in accordance with appliccable laws. In these instances, no deposits or pre-paid room charges will be refunded." With that being said, one of there policies says, ".....the following is not allowed and could result in removal from the property and forfeiture of deposit:" "Leaving a minor child unattended." In the future if you are somebody you know stays at an InTown Suites, ensure you read the information provided to you as it can determine rather you have a happy stay or not.
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