My experience is very similar to a Ripoff complaint filed by James of Cherry Hill, NJ.
On 14 Feb 2005 I too started a promotional offer with Incentive Reward Center for a free 40 GB Apple iPod. The promotion required I complete six offers from six different companies. I quickly completed all six offers on 14 Feb.
After one week, the Incentive Reward Center status web site indicated I had completed only four of the six offers. I have e-mailed and left voice mail with the customer service center. The response was I needed to wait 8 weeks for the offers to show up. DELAY TACTIC BEGINS.
After 8 weeks, Incentive Rewards still had not updated my status to show all six offers complete. Once again I submitted several e-mails to Incentive Reward explaining the problem. The response I received was simply I still had two offers to complete. They were not even addressing my problem. I wonder if they even read the e-mails. MORE DELAY TACTICS.
The two offers of concern were a purchase from PetCare RX and a purchase from Urban Nutrition, Inc. Both of these purchases were completed on 14 Feb 2005.
I contacted PetCare RX and Urban Nutrition, Inc. and they both stated that they had sent my purchase information to Incentive Reward Center at the time of purchase on 14 Feb 2005.
Now it's been almost 10 weeks and I have left more e-mails and two voice mails with the Incentive Rewards Center trying to resolve this problem with no success. THEY CONTINUE TO STALL.
I've offered to FAX to Incentive Reward proof of purchase for the two offers in question but have not received any response to this attempt at resolution. THE STALLING CONTINUES.
The terms and conditions of the promotion say all offers must be completed and the gift redemption voucher mailed within 90 days of starting the promotion. It appears Incentive Rewards will continue stalling until this deadline passes.
I have filed complaints with the Better Business Bureau of Southeastern Florida, the Attorny General's Office for the State of Florida, and with the Attorny General's Office for the State of North Carolina.
We'll see if filing the complaints produces any results. Unfortunately, my 90 day deadline is quickly approaching.
I completed my part (six offers) of this promotion for the 40GB iPod. Incentive Reward still has not done their part. Will I get the iPod or will I get Ripped-Off by Incentive Reward?
Idaho Falls, Idaho