- Report: #147216
Report - Rebuttal - Arbitrate
Complaint Review: Increase Your Health, Hydroderm
Increase Your Health, Hydroderm8500 Higuera St. Culver City, California U.S.A.
Increase Your Health, Hydroderm scams people under guise of giving "freebie" Culver City California *EDitor's Suggestions on how to get your money back into your bank account!
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I was one of the few lucky ones and was able to reach a person at the customer service number, although I had to go through three people before I got to someone who wasn't extremely rude and defensive.
As well they should be. Their useless product is just a vehicle to get people's credit card numbers so they can charge indiscriminately and when you dispute the charges. The service reps go into a lengthy lecture about how you should have read the tiny print which allows them to conduct themselves in this unethical fashion. They also have all kinds of special little rules about returns, guaranteed to confuse consumers so the company has every excuse to NOT refund people's money. (Oh, you were supposed to write your return number in the left corner, not the right, therefore we're refusing your return, blah blah). And if you dare to dispute the charge through your bank, the company has a little disclaimer that says if you ask your bank to help you deal with this unethical company, the company will refuse any refunds.
You must have an RMA (refund) number on your package and it must be mailed to the address I've given, as return to sender packages will not be refunded. Also, get a membership cancellation number from customer service, if they'll speak to you.
I have followed all their return directions to the "t," let's see if these monkeys give me my money back. Never use this company, never believe in "freebies." Now I get to wait to see if any of this company's scam affiliates are going to steal my account info and pull the same stunt. These people should be sued.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
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We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
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...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
This report was posted on Ripoff Report on 06/23/2005 08:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Increase-Your-Health-Hydroderm/Culver-City-California-90232/Increase-Your-Health-Hydroderm-scams-people-under-guise-of-giving-freebie-Culver-City-C-147216. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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