- Report: #778806
Report - Rebuttal - Arbitrate
Complaint Review: Industrial Surplus Inc. REVIEW: Industrial Surplus Inc. commitment to customer satisfaction.
Industrial Surplus Inc. REVIEW: Industrial Surplus Inc. commitment to customer satisfaction.6532 Rupley Circle Houston, Texas United States of America
Industrial Surplus Inc. REVIEW: Industrial Surplus Inc. commitment to customer satisfaction. A family owned business that believes in always satisfying their customers so they return. Industrial Surplus products receive a full inspection before leaving their warehouse to assure customer satis satisfaction. Industrial Surplus Inc. receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. By joining our innovativ Houston, Texas
Industrial Surplus Inc. joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business.
When a company or individual joins the Rip-off Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Rip-off Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Rip-off Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
Industrial Surplus Inc. approached Rip-Off Report with the intent of wanting to resolve any customer issues and reports posted on Rip-off Report. In fact, Industrial Surplus Inc. had already tried to contact the authors of the reports. In most cases if you view the reports, the customers actually retracted their statements with new positive reviews of how Industrial Surplus Inc. made everything right for them.
The few reports where no customers retracted their comments are reports where Industrial Surplus Inc. has been unsuccessful at reaching the authors. One report was in fact found to be an ex-employee, that was settled through an arbitration agreement. Industrial Surplus Inc. has gone through great lengths to make sure they try and resolve any and all customer issues. Industrial Surplus Inc. has joined the Corporate Advocacy Program because they want assurance that they will always have the opportunity to resolve any and all customer issues. They never want their customers to feel like they werent taken care off. Industrial Surplus Inc. stated Our customers are treated with the utmost respect and are considered as family from day one. Many times, we find friends in our customers and have great relationships with all of them.
Industrial Surplus Inc. CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
Industrial Surplus Inc. "is a family owned surplus warehouse that provides great customer service by offering great prices on great new and used surplus products nationwide."
We offer high bids when purchasing and offer low prices when selling. We are the logical alternative to buying new equipment at full price. We can state with confidence that no one else compares when caring for your surplus needs than Industrial Surplus Inc.
Industrial Surplus Inc. / Statements from the owner.
My name is Gino Parker and I am the owner and founder of Industrial Surplus Inc. First, I would like to thank all of our customers for all of the sales and purchases made recently. Then, I want to thank our family and employees that helped Industrial Surplus Inc. grow towards success and become who we are today. In our Industry, we like to be known as professional, family oriented, and a good hearted corporation that will satisfy all of our customers needs no matter what. Our objective is for everyone to be winners by buying at high prices and selling at low prices.
Industrial Surplus Inc. makes every possible effort to assure that our customers will be satisfied 100% of the time. Our goal is to get repeat customers everytime because we satisfy all of their surplus needs.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .
As stated above, Industrial Surplus Inc. is dedicated to providing excellent customer satisfaction and have gone above and beyond to achieve success by carrying out our objective.
After speaking with the management at Industrial Surplus Inc. and emailing anyone who filed a complaint in the past, Rip-off Report is proud to give Industrial Surplus Inc. a positive Rating. Industrial Surplus Inc. made efforts to ensure that all customers were satisfied and Gino Parker assured Rip-off Report that the business has an improved business model that features customer satisfaction as the top priority.
Industrial Surplus Inc., the owner of Industrial Surplus Inc., stated We believe that how we handle our customer complaints is vital to our success . We value our customers and depend on their satisfaction which is imperative to our business. We are determined to make the necessary changes that will improve our customer service value. Our number one goal is to have repeat customers and have a great reputation in our industry.
STATED IMPROVEMENTS FROM INDUSTRIAL SURPLUS INC.
Theyre new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. Industrial Surplus Inc. is willing to go that extra mile of good customer service and do whatever it takes to make things right with their customers.
At Industrial Surplus Inc. we provide assurance on all purchases. If a purchase is made and the customer is not fully satisfied, they now have the following options available. The first option is to replace the merchandise with the same or a similar product along with free shipping. On the other hand, if the merchandise needs repairs, we will repair it at no cost to them. Yet, if the customer is still not satisfied, we will then provide a full refund. This only applies within a 14 day period after the purchase date unless approved otherwise. However, there is a restocking fee for all full refunds."
.. Industrial Surplus Inc. is a family owned surplus warehouse that buy and sell surplus equipment, machines, and material nationwide. We offer all types of surplus merchandise that holds its excellence in all uses. Also, we handle new and used surplus inventory to reach our full potential on satisfying our customers. We also offer high bids for any purchases that we make from our customers. We want our cusotmers to remain loyal and thrive to retain our customers. Our business is a company that they can trust.
*Any consumer not receiving satisfaction from a member of Rip-off Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com
This kind of dedication to customer service means that Industrial Surplus Inc. will do whatever it takes to make sure their customers are properly taken care off.
In the future, if anyone has any complaints or concerns with Industrial Surplus Inc., you are invited to contact them directly via email: email@example.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call Industrial Surplus Inc. directly at 713-644-4011, and ask for Shawn Parker, VP.
As always, Rip-off Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Industrial Surplus Inc. or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel safe confident and secure when doing business with Industrial Surplus Inc.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Industrial Surplus Inc.s Commitment to Excellence and Consumer Satisfaction. ....
Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
..by consumers, for consumers
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This report was posted on Ripoff Report on 09/19/2011 10:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Industrial-Surplus-Inc-REVIEW-Industrial-Surplus-Inc-commitment-to-customer-satisfaction/Houston-Texas-77087/Industrial-Surplus-Inc-REVIEW-Industrial-Surplus-Inc-commitment-to-customer-satisfactio-778806. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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