• Report: #708691

Complaint Review: Infiniti Corporation

  • Submitted: Mon, March 21, 2011
  • Updated: Mon, March 21, 2011

  • Reported By: prettyprincessb — Indiana Indiana United States of America
Infiniti Corporation
P.o. Box 685003 Franklin, Tennessee United States of America

Infiniti Corporation 2004 Infiniti G35 Airbag Issues Franklin, Tennessee

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In August 2010 I had an appointment with Infiniti to complete the OPEN P0339 G35 SAB Connector ITP 10-034 recall. The day before my appointment I was involved in a accident hitting a deer on the front right passenger side. The airbags did NOT deploy in the accident. The vehicle may not have deployed the airbag, or a sensor malfunction could have happened during the accident due to the airbag system not be correctly installed and still in need of the recall.  The vehicle was repaired and returned with nothing done to the airbag system by my insurance company.

I then made another appointment with Infiniti Glencoe to complete the recall. The recall was completed on 11/19/2010. After this recall I have had my airbag light come on, every time it has rained. I had been resetting the light by the key-lock position. It would go off, and stay off until it rained again. Once it rained again, the light would turn back on. I had another appointment on 2/2/2011 for service. However that day was the Chicago Blizzard and I was unable to drive the vehicle 95 miles up to Infiniti Glencoe for the appointment and most places were closed due to the treacherous conditions.

My next appointment was scheduled for 3/3/2011 instead. On 3/4/11 Infiniti of Glencoe diagnosed the Passenger Side Airbag and Module as faulty and needing replacement. Total cost was $785 discounted to $704.00. I picked it up on 3/9/2011. On 3/19/2011 the airbag light came on AGAIN! I dropped the car back off to Infiniti Glencoe the same day driving 95 miles one way and 95 miles back to drop it off. On 3/21/2011 they have now diagnosed the Driver's Side Airbag as the fault.

Ever since I have had this recall completed on this vehicle I have had problems with the airbag system in this car. I cannot accept that BOTH front airbags and modules just so happened to become faulty for no reason on a 2004 Infiniti that have NEVER been deployed. I've contacted Consumer Affairs to have them deny my claim over and over again. Infiniti Corporate has been extremely rude and unwilling to stand behind the product they manufactured.

I need help having this problem taken care of. I cannot drive my family around in a car with a faulty airbag system and risk killing us in accident due to Infiniti’s neglect to stand behind the parts they’ve manufactured because my airbags may not deploy.

This report was posted on Ripoff Report on 03/21/2011 11:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Infiniti-Corporation/Franklin-Tennessee-37068/Infiniti-Corporation-2004-Infiniti-G35-Airbag-Issues-Franklin-Tennessee-708691. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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