- Report: #783794
Report - Rebuttal - Arbitrate
Complaint Review: Infinity DISH REVIEW: Infinity DISH Commitment to customer Satisfaction, service, and excellence. Infinity DISH
Infinity DISH REVIEW: Infinity DISH Commitment to customer Satisfaction, service, and excellence. Infinity DISH5201 Congress Avenue, Suite 150 City Boca Raton, Florida United States of America
Infinity DISH REVIEW: Infinity DISH Commitment to customer Satisfaction, service, and excellence. Infinity DISH make it right policy, driven to provide customer satisfaction. Infinity DISH records all calls so they can make good on any promises or claims made by sales people, to ensure their customers receive a professional experience when they interact with an Infinity DISH associate. Infinity DISH made a serious commitment thru Ripoff Report Corporate Advocacy, Verified Safe Business Program. A unique opportunity to better train their associates to prevent an occurrence from being repeated in the future. Customers can feel safe, confident and secure when they choose Infinity DISH. Service Nationwide.
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Infinity DISH joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business.
When a company or individual joins the Rip-off Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Rip-off Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Rip-off Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
infinity DISH approached Rip-Off Report with the intent of wanting to resolve any customer issues and reports posted on Rip-off Report. In fact, Infinity DISH had already tried to contact the authors of the reports where they could figure out who they so they could resolve any issue their customer may have had.
Part of the Corporate Advocacy Program, the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting them know, Infinity Dish wanted to make things right with them. Ripoff Report always monitors these emails to insure the member business does what they agreed to.
Infinity DISH has gone through great lengths to make sure they try and resolve any and all customer issues. With hundreds of employees and tens of thousands of customers, Infinity DISH understands that isses will happen, no matter how good their employees are.. this is one of many reasons why Infinity Dish has joined the Corporate Advocacy Business Remediation and Customer Satisfaction Program because they want assurance that they will always have the opportunity to resolve any and all customer issues. They never want their customers to feel like they werent taken care of. Infinity DISH takes pride in staffing licensed professionals and the said, we treat our customers and employees with respect and dignity.
Infinity DISH CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
Infinity DISH is an authorized retailer for DISH Network. They are the top selling retailer for DISH Network. All of their associates are fully licensed. In a time where the United States as a whole is struggling financially they have grown from 40 associates to over 400 associates since 2008. They have been able to succeed through these difficult times by providing an economically friendly product in conjunction with a goal of customer satisfaction.
Here at Infinity, we treat our employees as part of one big family, says Rob Coffino, Senior Vice President of Sales, We feel the same way about all of the customers we interact with on a daily basis. When you offer a great product like DISH Network and offer a video solution that fits the customers needs, the Infinity family continues to grow with thousands of satisfied customers. When you combine our dedication to world class customer service with our Make it Right philosophy, you cant go wrong!
Should a customer have a complaint about any aspect of their experience with Infinity DISH, they use the issue as an opportunity to better train their associates to prevent an occurrence from being repeated in the future. Preserving and advancing the Infinity DISH name, one customer at a time.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .
As stated above, Infinity DISH is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while interacting with their business.
Infinity DISH stated to Ripoff Report they use the issues with Ripoff Report as a great learning experience and as an opportunity to better train their associates to prevent an occurrence from being repeated in the future.
To further promote a quality relationship with their customers Infinity Dish has nearly doubled their staffing In the Customer Service and Quality Assurance departments. This will ensure all customers are greeted by an Infinity representative promptly and any inquires can be reviewed by their Quality Assurance department. After reviewing any phone call the respective associate is coached on their areas of opportunity so they can continue to progress daily.
After speaking with the management at Infinity DISH and emailing anyone who filed a complaint in the past, Rip-off Report is proud to give Infinity DISH a positive Rating. Infinity DISH made efforts to ensure that all customers were satisfied. Rip-off Report was assured that Infinity DISH has a business model that features customer satisfaction as their top priority.
*Any consumer not receiving satisfaction from a member of Rip-off Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com
This kind of dedication to customer service means that Infinity DISH will do whatever it takes to make sure their customers are properly taken care off.
In the future, if anyone has any complaints or concerns with Infinity DISH, you are invited to contact them directly via email: firstname.lastname@example.org (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call Infinity DISH directly at 866-659-3474 and one of their trained Customer Service Representatives would be glad to satisfy your needs.
As always, Rip-off Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Infinity DISH or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel safe confident and secure when doing business with Infinity DISH.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Infinity Dish Commitment to Excellence and Consumer Satisfaction. ....
Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
..by consumers, for consumers
PO BOX 310, Tempe, AZ 85280
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ED Magedson: Founder, Ripoff Report
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This report was posted on Ripoff Report on 10/02/2011 08:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Infinity-DISH-REVIEW-Infinity-DISH-Commitment-to-customer-Satisfaction-service-and-excellence-Infinity-DISH-/City-Boca-Raton-Florida-33487/Infinity-DISH-REVIEW-Infinity-DISH-Commitment-to-customer-Satisfaction-service-and-exce-783794. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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