Infinity Incentive Group, Travel Union took money without giving business Ripoff Scottsdale Arizona

We went to a time share promising a "free" cruise. Of course when we get it, they say we will need to cover port taxes after submitting our voucher. We submitted our voucher within the 7 day limit to Infinity Incentive Group. We received a letter back from them with an application stating we had 21 days to submit from the date printed on the letter. Of course by the time we received the letter we only had a week left. We figured out which cruise option we wanted and which dates in 2006 (no calendar for next year and had to have a Sat or Sun departure) I submited each entry with 30 days then 60 days then 120 days inbetween each request. See how obscure these instructions are! Almost asking you to fail! And overnighted the application with my check for $560. (Funny how they know exactly what the port taxes will be, and they don't even know which cruise I've selected yet. And I called another travel agency asking how much port taxes would be and that legit agency gave me a figure that was half of what this company was charging me.)

I received a letter back a few weeks later stating my application was wron and to re submit. Not any information how it was wrong and no check returned. I called to find out what was wrong and they indicatied my dates were wrong on 2 of the 3 choices. I ask the lady if I still had 21 days and she said "Just return it when you can." BUT... They had cashed my check! Now I think this is a done deal, so I take my time returning the letter (Kids got out of school for summer). I return it 2 months later. Then I get a letter stating my 21 day period had been expired!!!! And the voucher was no longer valid. And No check with the letter! I call up fuming mad and ask why my application didn't go through since the lady on the phone indicated there was no hurry. The 21 days had expired she said. When I asked why they cashed my check and when I would get my money back. She told me I needed to submit a written request! (To get MY money back!) I asked to speak to a manager. SHe was on the phone, so she took my number for a call back. When the manager called back she said she would look into it. THe manager called the next day saying the 21 day limit was written at the bottom of the application (the same origional application which I though I had already covered the 21 days with, since they had cashed my check.) I was very angry now demanding my check be returned with the 3 months interest that they had it cashed. She said the check would be reimbursed (I still haven't seen it yet) without the interest and proceeded to hang up on me! I hope that whomever else this company treats with this disrespect will speak up so others will not have to deal with such a scandalous company who is trying so hard not to get your business by making such obscure instructions, and rediculous deadlines. Whatever happened to customer service!

Theresa
San Francisco, California
U.S.A.