- Report: #954529
Report - Rebuttal - Arbitrate
Complaint Review: Infinity Incentive Group
Infinity Incentive GroupP.O. Box 3479 Lake Havasu City, Arizona United States of America
Infinity Incentive Group Fantasea Cruise Reward AMAZING charge of $190 pp service fee AND taxes and port fees makes the "free"cruise more than what I could book myseld for a better cabin! Lake Havasu City, Arizona
*UPDATE Employee: Response to Bobbie regarding cruise offer
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After 4 months and finally getting to the point of booking our "Free" cruise were given the wrong date (good thing I checked on line to make sure this was an accurate date). None of the six dates we picked were chosen and we were being forced to take a Carnival cruise for $130 MORE than I could book myself and I would have a much better cabin! In questioning the customer service rep (who was very rude) she finally admitted they have a $190 per ticket "service charge". The $400 would have bought me another cabin or a suite!
We cancelled this "free reward" and were told we had to ask for our money back in writing and it would take 8 weeks. I don't know how they stay in business and we are so glad we didn't buy into this "club"!
This report was posted on Ripoff Report on 10/13/2012 11:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Infinity-Incentive-Group/Lake-Havasu-City-Arizona-86405/Infinity-Incentive-Group-Fantasea-Cruise-Reward-AMAZING-charge-of-190-pp-service-fee-AND-954529. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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