• Report: #954529

Complaint Review: Infinity Incentive Group

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  • Submitted: Sat, October 13, 2012
  • Updated: Tue, October 16, 2012

  • Reported By: Bobbie — Winter Park Florida United States of America
Infinity Incentive Group
P.O. Box 3479 Lake Havasu City, Arizona United States of America

Infinity Incentive Group Fantasea Cruise Reward AMAZING charge of $190 pp service fee AND taxes and port fees makes the "free"cruise more than what I could book myseld for a better cabin! Lake Havasu City, Arizona

*UPDATE Employee: Response to Bobbie regarding cruise offer

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We spent 2 hours listening to a travel club sales pitch and were given a "free" cruise for our trouble.  We didn't buy and wanted to test their business before putting out $7K.  Boy are we glad we did as this was a nightmare to meet all obligations and time frames that were necessary.

After 4 months and finally getting to the point of booking our "Free" cruise were given the wrong date (good thing I checked on line to make sure this was an accurate date).  None of the six dates we picked were chosen and we were being forced to take a Carnival cruise for $130 MORE than I could book myself and I would have a much better cabin!  In questioning the customer service rep (who was very rude) she finally admitted they have a $190 per ticket "service charge".  The $400 would have bought me another cabin or a suite!

We cancelled this "free reward" and were told we had to ask for our money back in writing and it would take 8 weeks.  I don't know how they stay in business and we are so glad we didn't buy into this "club"!
 

This report was posted on Ripoff Report on 10/13/2012 11:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Infinity-Incentive-Group/Lake-Havasu-City-Arizona-86405/Infinity-Incentive-Group-Fantasea-Cruise-Reward-AMAZING-charge-of-190-pp-service-fee-AND-954529. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Response to Bobbie regarding cruise offer

AUTHOR: Tami - (United States of America)

Bobbie,

We certainly apologize for any inconvenience that may have been caused.  We do not represent our products as being "free."  Please do not rely upon the representations of anyone outside of our company and rely only upon the Terms and Conditions of the certificate.  We are a third party company that provides promotions and certificates to companies that use them as incentives for whatever they may be representing.  We are not affiliated in any way with these companies.

If you would provide us with your customer number, we would be happy to look into your refund.

Thank you.
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