- Report: #1070093
Report - Rebuttal - Arbitrate
Complaint Review: Infinity Incentive Group
Infinity Incentive GroupPhoenix, Arizona USA
Infinity Incentive Group Liars, thiefs, name callers, company shouldn't be in business Phoenix Arizona
*Author of original report: Fees, Fees, Fees, Do Not a Free Vacation Make
*REBUTTAL Owner of company: Second response to Lynia
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My husband and I visited our local DirectBuy warehouse and as an incentive were given a free Marriott vacation. All we had to do was send in a $50 handling fee (which we did) with the filled out form. Nothing was said about another form that had to be filled out or anymore money that had to be sent in until after they got their initial $50. They have so many black-out dates that travel is virtually impossible. There are so many "terms and conditions" that no one that visits the warehouse in the May, June, July or August can even hope to use their travel vouchers. We tried on several ocassions to get travel dates booked without having to pay an additional fee that was sometimes upward of $100/night and never in a Marriott hotel but without any success. After much frustration, aggravation and them calling us liars, we decided to ask for our original money back and split ties with this despicable company.
We reported them to the Attorney General of Arizona and he found no wrong doing on their part. Seems they lied to him about how they handled everything with us. Even called us liars yet again. They came back to us and offered us a "free" cruise. All we had to do was pay a $150/handling fee. This handling fee was supposedly for port taxes and fees. But when we checked into it further, we found that we were going to have to pay these anyway so what was this handling fee for? We could never get a straight answer and once again cut ties with this company. To this day, we have never gotten our promised free gift from either DirectBuy or Infinity Incentive Group.
This report was posted on Ripoff Report on 07/25/2013 02:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Infinity-Incentive-Group/Phoenix-Arizona/Infinity-Incentive-Group-Liars-thiefs-name-callers-company-shouldnt-be-in-business-Ph-1070093. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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