• Report: #1044750

Complaint Review: Infinity Roofing & Siding | Ripoff Report Verified Safe

  • Submitted: Fri, April 19, 2013
  • Updated: Fri, April 19, 2013

  • Reported By: Ripoff Report — Tempe Arizona
Infinity Roofing & Siding | Ripoff Report Verified Safe
18000 Groeschke Rd #G7 Houston, Texas United States of America

Infinity Roofing & Siding REVIEW: Infinity Roofing and Siding Commitment to 100% customer satisfaction. 5 year workmanship warranty - material warranties ranging from 25 years to 50 years for all steep slope roofing. Infinity Roofing & Siding, Inc. stays on top of all cutting edge technology, improvements in the Roofing Industry by participating in continuing education - best certified credentials in the Industry. Certified by the two most highly regarded manufacturers for steep slope roofing as well as two of the top rated manufacturers for low slope commercial roofing. Feel safe confident and secure with Infinity Roofing & Siding, Inc. Ripoff Report Verified

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Ripoff Report REVIEW / Infinity Roofing & Siding, Inc commitment to customer satisfaction

Infinity Roofing & Siding, Inc. joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. [continued below]....
..... It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
Infinity Roofing and Siding is Rip-off Report Verified
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


By Ripoff Report

Infinity Roofing & Siding, Inc. approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.

As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, .. whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Infinity Roofing & Siding, Inc. did just that.

Infinity Roofing & Siding, Inc. has gone through great lengths to make sure they try and resolve any and all customer issues. Infinity Roofing & Siding, Inc. has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they werent taken care off. Infinity Roofing & Siding, Inc. stated on the first visit our customers are treated as royalty, and after that they are treated as family. As roofing professionals, we treat our customers, employees, and service providers with respect and dignity.

Infinity Roofing & Siding, Inc. CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

Infinity Roofing & Siding, Inc. is an independently owned full-service roofing and restoration company that provides full service roof, siding, gutter, and window replacement or repairs. Our company does a lot of work on Insurance Claims that have been caused by Hail Damage or Wind Damage to both residential and commercial properties. Infinity Roofing and Siding, Inc. has been in business since 2004 and we have a great reputation in all of our locations. Infinity Roofing & Siding, Inc has been ranked #32 on the Top 100 Roofing Contractors list for the last several years. We have also been named as the 7th top rated Insurance Restoration company for our dedication to helping property owners recover after severe weather events.

We are the logical choice for all of your Roofing related needs, with certified experts who are dedicated to providing the best service in all of the Country. We can confidently tell you that there is no one who cares more about your satisfaction than Infinity Roofing & Siding, Inc and we will prove it if you would give us that opportunity.

WHY INFINITY ROOFING & SIDING, INC. IS BETTER THAN THEIR COMPETITORS

Infinity Roofing & Siding is a better choice compared to our competitors for several different reasons, but we feel the biggest advantage is that we DO NOT require a down payment to get started on your project. We manage our finances very well and maintaine cash flow levels that allow us to operate without the need to borrow money from our customers. This is important because many competitors need to borrow money from their customers to purchase materials. This method does not allow for long term stability within a company. Financial security is something that allows us to provide a better level of service to our customers because they hold the cards with regards to payment and we are committed to satisfying our customers before we are pay for their service.

Infinity Roofing & Siding, Inc./ Statements from the owner.

My name is Derek Lindsey and I am the owner of Infinity Roofing & Siding, Inc. I would like to thank you for taking the time to review Infinity Roofing & Siding, Inc. online. I have made it my personal goal to provide the best customer service experience to all of our customers and I work hard every day to make sure this happens. If you would ever like to speak with me about your project then please feel free to reach out at any time. Thank you for your consideration and I look forward to any questions or comments. Our customers are our most important asset!

QUALITY MATERIALS

At Infinity Roofing & Siding, Inc. we pride ourselves in using the highest quality replacement materials, and only employ the most skilled installers. We use the most innovative tools and materials available to provide the best options for our customers. We have experience will ALL roofing products available on the market and will suggest only the best for your project.

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .

As stated above, Infinity Roofing & Siding, Inc. is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while doing business with them.

After speaking with the management at Infinity Roofing & Siding, Inc and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Infinity Roofing & Siding, Inc. a positive Rating. Infinity Roofing & Siding, Inc. made efforts to ensure that all customers were satisfied and Derek Lindsey assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority.

Derek Lindsey, the owner of Infinity Roofing & Siding, Inc., stated We carefully consider all customer complaints as constructive criticism and use them as tools to improve our customer service and procedures. Our customers are the face of our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with Infinity Roofing & Siding, Inc. remain strong, consistent and positive.

STATED IMPROVEMENTS FROM INFINITY ROOFING & SIDING, INC..

Theyre new policy is to survey all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. Infinity Roofing & Siding, Inc. is willing to go beyond the call of good customer service and do what it takes to make things right with their customers.

At Infinity Roofing & Siding, Inc. we Offer a 100% satisfaction guarantee and a 5 year workmanship warranty on all projects and pride ourselves in customer satisfaction. We are so confident in our workmanship and replacement parts that we extend our customers a full 5 year workmanship warranty as well as the 25 year to 50 year material warranty. We utilize only the best material and building code practices to ensure that your property is restored properly. We are certified directly with the manufacturers to install the best products on the market."

WHAT TO LOOK OUT FOR IN THIS INDUSTRY

Be careful of all the fly by night contractors out there that try to take your money and either do shoddy repairs or never come back to do any work. Especially after a severe weather event these fly by night contractors come out of the woodwork to try and take advantage of the situation with no intention of ever doing any work.

.. Infinity Roofing & Siding, Inc. is an independently owned full-service roofing and restoration company that provides full service roof, siding, gutter, and window replacement or repairs. They do a lot of work on Insurance Claims that have been caused by Hail Damage or Wind Damage to both residential and commercial properties. Infinity Roofing and Siding, Inc. has been in business since 2004 and has a great reputation in all of their locations. Infinity Roofing & Siding, Inc has been ranked #32 on the Top 100 Roofing Contractors list for the last several years. They have also been named as the 7th top rated Insurance Restoration company for their dedication to helping property owners recover after severe weather events...

*Any consumer not receiving satisfaction from a member of Rip-off Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at [email protected]

This kind of dedication to customer service means that Infinity Roofing & Siding, Inc will do whatever it takes to make sure their customers are properly taken care of.

In the future, if anyone has any complaints or concerns with Infinity Roofing & Siding, Inc., you are invited to contact them directly via email: [email protected] (again, please be sure to cc: [email protected] so we can keep track of the companys response and to insure customer satisfaction). You can call Infinity Roofing & Siding, Inc directly at 888-855-2331, and ask for Derek Lindsey, President.

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Infinity Roofing & Siding, Inc. or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program.. please contact us. [email protected]

..Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.

Consumers can feel safe confident and secure when doing business with Infinity Roofing & Siding, Inc..

Here's why. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Infinity Roofing & Siding, Inc's Commitment to Excellence and Consumer Satisfaction. ....

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.


Written by,

..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..

..by consumers, for consumers

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This report was posted on Ripoff Report on 04/19/2013 09:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Infinity-Roofing-Siding-Ripoff-Report-Verified-Safe/Houston-Texas-77084/Infinity-Roofing-Siding-REVIEW-Infinity-Roofing-and-Siding-Commitment-to-100-customer-1044750. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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