- Report: #951957
Report - Rebuttal - Arbitrate
Complaint Review: Infinity Roofing & Siding | Ripoff Report Verified Safe™ ..businesses you can trust. Commitment to 100% customer satisfaction. 5 year workmanship warranty - material warranties ranging from 25 years to 50 years for all steep slope roofing - hail, storm damage roof repair, metal roofs, emergency disaster restoration, maintenance, insurance claims, leaky roofs.
Infinity Roofing & Siding13521 Lakefron Earth City, Missouri United States of America
Infinity Roofing and Siding REVIEW: Infinity Roofing & Siding commitment to total customer satisfaction. Infinity Roofing highest quality products manufactured – hail, storm damage roof repair, metal roofs, emergency disaster restoration, maintenance, insurance claims, leaky roofs. Houston Texas
*UPDATE: Infinity Roofing & Siding pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Infinity Roofing and Siding recognized by Ripoff Report Verified™ as a Safe business service.
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Ripoff Report Verified™ REVIEW:
EDitor’s UPDATE: Positive rating and recognition has been given to Infinity Roofing & Siding, Inc./a> for its commitment to excellence in customer service.
Ripoff Report’s discussions with Infinity Roofing & Siding, Inc. have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns regardless of the situation. Infinity Roofin & Siding, Inc. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services. We all know that miscommunications can happen.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report is based on comments made by Chris Hubac, Sarah Pearsal, and Derek Lindsey during an on-site inspection held by Ripoff Report Verified™ Independent Verifiers, a third party verification company with no biases toward Infinity Roofing and Siding.
Infinity Roofing and Siding’s works with a broad base of residential and commercial clients typically after an extreme weather event (windstorm, hail, etc.). The company typically provides roofing repair or replacement depending on the client’s needs while providing limited warranty repair or maintenance work.
The company focuses on attaining clients in areas with recent storm damage. Sarah Pearsal stated that during the course of installation, “I will obtain as much information over the phone as possible to identify the source of the lead and pass relevant information to local sales representatives to follow-up can close the sale with the client. Their field sales representatives meet with potential clients; evaluate the condition of the perspective’s roof, provide estimates for repair/replacement to the prospect and insurer. They then assist with the insurance company’s procedures as many home owners’ deductible is the only out of pocket expense.
Infinity believes that the most challenging issues they face are in regards to effective communication of the scheduling issues that can arise during a project. For example, weather delays are beyond the company’s control. The company states they are working harder to prepare their clients for those factors which are out of their control to allow for the customer’s expectations to be met with minimal “surprises.”
Some of the most common complaints that Infinity receives are in regards to how the company cleans up scraps of debris during the work and at the close out of the project. In some gases, the company stated that long grass may mask some small amounts of debris that may only be discovered during future lawn service. The company states that they will respond as quickly as possible with nail magnets or whatever tolls are required for additional cleanup should that happen.
One instance where a client was not satisfied with Infinity was when a customer ordered a less expensive type of roofing material believing it would match others in the neighborhood. Upon delivery, the customer realized that the product was not of the same style and quality. The company worked with the client through their local sales representative and they discovered a better quality product to exchange the product they were not happy with.
Statements from Infinity Roofing and Siding.
”As a successful businessman, Mr. Lindsey feels it is critical to listen to his clients and respond promptly. By always putting his customers first, Mr. Lindsey hopes to maintain Infinity Roofing and Siding, Inc. as a successful enterprise both now and for many years to come.
Infinity Roofing & Siding, Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Report’s Investigation Infinity Roofing has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
Infinity Roofing & Siding, Inc's installation team have expressed that they feel very confident doing their job. The production manager at Infinity stated "I have personally witnessed Mr. Lindsey's personal interest in making sure that ALL of our projects and customers are treated the same as if it were his very own property. With over 16 years of roofing and construction experience Mr. Lindsey has excelled in the Storm Damage Restoration Industry and Infinity Roofing has advanced to be one of the Top Rated Roofing companies in the Nation. We find great pleasure in hearing all of the positive feedback from our past customers as they continue to refer us business many years after their own project was completed.”
Infinity Roofing & Siding, Inc. takes employee satisfaction very seriously as well. Employee feedback and surveys reveal comments such as this: "Infinity provides a very positive environment to work. They also have some of the best credentials and distinguished reputation so this makes our job easy when it comes to attracting new business. Derek is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers." Rip-off Report was pleased to learn that Infinity Roofing's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
Since the company has received complaints through Ripoff Report they make sure the issue is addressed by Infinity management to be remedied as quickly as possible with the goal of full satisfaction for the client. Chris Hubac, Production Manager with Infinity states “we realize our company’s reputation is vital and we have the goal of 100% satisfaction. We feel that the large number of repeat clients and referrals is evidence that our reputation is strong in the industry.”
Infinity Roofing and Siding state that they feel the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program is important to be able to voice the company’s commitment to the customer in an online forum. Derek Lindsey stated “We will stand behind all of our work and address any complaints we receive in a timely manner to ensure customer satisfaction.” The company stated that complaints posted on Ripoff Report was from a disgruntled past employee who they feel is seeking to harm the company by making false allegations. The allegations are specifically those that may cause potential clients to be hesitant about working with the company. Infinity mentioned that terms of service are clearly outlined in the proposals of contracts and explained to the customer. If and when an issue arises the company states they will go above and beyond to remedy any perceived issues. They also stated that with over 12,000 completed projects, the complaints on Ripoff Report do not specifically address any project.
Derek Lindsey stated “All employees are to treat their customer’s property as if it were their own. If an employee feels that there are concerns, each is empowered to do whatever they feel is appropriate to satisfy the client.” The company also mentioned that changes are being made to address any complaint, no matter how minor through customer service education. Infinity feels that they have learned a lot from their customers throughout the years and apply those experiences for continuous improvement.
STATED IMPROVEMENTS FROM YOUR INFINITY ROOFING & SIDING, INC..
”Infinity Roofing is an Industry Leader in the Storm Damage Roofing business. We are always a step ahead of the competition when it comes to material and product knowledge. We service both commercial and residential clients.
At Infinity Roofing we believe that complaints should be handled as a top priority. Through the years we have learned a lot from our customers critical input and this has groomed us into the company that we are today. We have made numerous procedural changes to ensure that our customers are given the attention that they deserve.
We do not take any down payment to begin a project and we only collect the payment when the customer is happy and a final walk through has been signed off on. We take pride in our work and perform every project as though it was our own.
In summary, after our investigation, which included discussions with Mr. Lindsey and many of his past and current associates, Rip-off Report is convinced that Infinity is committed to quality of services and customer service resulting in total client satisfaction.
Take a look at some of the many quality jobs Infinity Roofing and Siding has finished across the United States Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer .. The people at Infinity Roofing did just that with no problem.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Infinity Roofing & Siding Derek Lindsey Earth City, Missouri
Infinity Roofing & Siding claims to have maintained an office in St. Louis since 2006 at an Executive Office in Westport. However, after checking with the Westport Office and the BBB, they have not. They had their foreign corportation status terminated due to not paying their fees and filing their reports. However, they did business illegally in Missouri after the April 2012 storm up to June of 2012. They only had their reinstatement to do business approved after having already done a lot of business here illegally!
Derek Lindsey is the owner and is maintains a low profile as he doesn't want anyone to know who he is. He is a liar and a cheat and treats those who works for him as dirt. He does not honor promises he makes. I have had problems with them honoring their warranty and after doing some research, found out that the salesman was a convicted felon for theft and non-payment of child support!
DO NOT DO BUSINESS WITH INFINITY!
This report was posted on Ripoff Report on 10/07/2012 08:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Infinity-Roofing-Siding/Earth-City-Missouri-63045/Infinity-Roofing-amp-Siding-Derek-Lindsey-Earth-City-Missouri-951957. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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