• Report: #1017611

Complaint Review: Infofree.com

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  • Submitted: Wed, February 20, 2013
  • Updated: Thu, February 21, 2013

  • Reported By: Shopsmart — Miami Florida USA
Infofree.com
Internet United States of America

Infofree.com Deceptive and cheats , Internet

*Author of original report: Bleak's rants

*Author of original report: More Boloney From Infofree.com

*UPDATE Employee: Terms and Conditions

*Consumer Comment: Terms and conditions

*UPDATE Employee: Follow Up

*UPDATE Employee: infofree.com

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These  folks  are scammers  to  the  ultimate.   Here is a list.

 Bogus Advertising

1. First they  claim "Unlimited Sales Leads, Mailing Lists"   -  Not true.   You  can  only  download  4000.
    It used to  allow  10k per hour  which  I have no issue.  However  they still promote that  Headline on site.

 It  Gets Worse.

 Money  back guarantee--   if  you  don't catch  them trying to scam  you

2. They  promise  a money  back guarantee if you do not download  anything.  So  I try  a look,    give CC   and  have  access.  Look around, didn't like what I saw,  cancel  my account  online.  I get an email stating  the  account  was  closed.

This was  6 months ago.     They did not credit my Amex, I had to  call.  I thought it was an over site on their  part.
I decide  to  take another look @  company  to  see their  new  updates  they  promote.  I  again  didn't like what I saw for my needs   and cancelled.

Amex  bill comes    and they again have not credited  my account.   I call  and ask why.  Their answer is have to ask for my money back"   I said I cancelled and have the email.  They say " You have to ask"
I say where does it say  that?    It  doesn't say in the Cancel Email  you sent.  "This is  our policy"  I said I have never heard of a company who  sends an email confirming a cancel  to get a refund.  "  This is our policy"

Bullcrap  Email Promotion

3.  They have an email promotion. Pay $1.00  and  look @ site  for free. You can not download.  In  a week it  gets turned into a regular account. I  say to  them I can try the site  the same with a money back guarantee  and keep  my $1.00.   

Bottom line  is  they are deceptive and could be outright  thieves if people  did not check  their  CC  bill.

This report was posted on Ripoff Report on 02/20/2013 05:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Infofreecom/internet/Infofreecom-Deceptive-and-cheats-Internet-1017611. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Bleak's rants

AUTHOR: Shopsmart - (USA)

Bleak,  again  you  sidestep  the issue. A a matter of fact   so  does   the  'nice'  guy   who told me to call him last time.

Folks  you may  read my  reply  and I  do sound  a 'bit' sarcastic,  however  the facts are the facts.

When a company rep  as  Bleak   gives a sarcastic remark  as...

"I am sorry that you feel it is not your responsibility to read the terms and conditions before paying for a service. "

it shows   the management and the company  behind  them  are   bad.

BTW  Bleak,  to reiterate,  is unable to answer  the question  except  blame it on the customer with sarcasm  and STILL  can not give an answer.

I will spell  it out again.....  If I didn't check  my  Visa statement   to see if I got a credit- Bleak and Infofree would have kept  the $350   eventhough the email confirmed  it was canceled. I will post the email  here if people  request.  

This is  the official way  they do business.  It  was not an error and this was confirmed  in a phone call.
 
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#2 Author of original report

More Boloney From Infofree.com

AUTHOR: Shopsmart - (USA)

1.You see folks-  Bleak  can not answer  a question  straight.     The  fact  is their web site  headline says
 "Unlimited Sales Leads".   So then  Bleak says  it is searches.  Well  Bleak then it is not sales leads is it?
 Oh  so  you want me to copy  and paste  each  screen  Bleak?     Well  Bleak  then I guess you are right.
Then  why  do you  allow   downloading  if I can simply   copy and paste?   And if I can  c/p  as much as my  heart desires,  then why have you now  state  4k downloads?  You see Bleak-- you guys are scammers  with come ons  to make people believe  you are something you are not.

2. Again Bleak  Can Not  answer a  question  straight or he can not read.  No  need to waste  words.   Just read folks .  You see honest  people  address  a question  directly,  people like Bleak will  give a bunch of words to make you think  he answered, and yet   it is not.  Bleak will KEEP  your  money  even  if you cancel and  do not download unless  you  were to catch it on your  Visa statement.

3. The  $1.00 come on.   Hey Bleak,  why don't you say  this  is  total  bull come one.  It's not ?  Go read  your #2  answer.  You guys must be  hurting  if  you need my $1.00  for something #2  says is free.

Bleak has made a nice offer for  me to call him.  Well Bleak  I called you  or someone else, and I concur with  another  writer here, that you are some of the most  rudest  insolent people. Do they  train  you to be like that?

Bleak  also  claims  to  have 10k customers.  Well  anyone can go  on their  chat  and they  will  tell you  they have  3000-4000  customers.  So Bleak  even this  you can not get  your  story  straight.

Folks if you ever  needed any proof  the company is bad news,  all you need is Bleaks  answers.
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#3 UPDATE Employee

Terms and Conditions

AUTHOR: Blake - (United States of America)

ShopSmart,

I am sorry that you feel it is not your responsibility to read the terms and conditions before paying for a service.  We strive to ensure a positive experience for all of our 10,000 customers.  If you have any further questions please feel free to contact me directly
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#4 Consumer Comment

Terms and conditions

AUTHOR: Inzbiz - (United States of America)

Shopsmart

They assume that you understand its terms and conditions that can change with or without written notice, like the one that was changed on February 1st. The gentleman running the sales department has been non apologetic and arrogant. His answer to me was:

Before signing up for infofree.com all of our users must agree to our Terms and Conditions, it is not our responsibilty for you to read them.

What have they done to make it right?







 
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#5 UPDATE Employee

Follow Up

AUTHOR: Blake - (United States of America)

1. No where on our website do we state that you have unlimited downloads/prints. We do offer Unlimited Search, select and view Sales Leads and Mailing Lists.

2. You are correct, we do offer a money back guarantee, as stated here in our Terms & Conditions that all users MUST agree to:

14. Money Back Guarantee:

Monthly subscribers Within the first 30 days of subscription start date: You can receive a full refund for the first month of your subscription if you have not downloaded any records.

Monthly subscribers - After the first 30 days of subscription start date:You can cancel at any time and receive a full refund for the current month if you have not downloaded any records.

Yearly subscribers: You can request a refund for the yearly subscription price paid, less the cost of the months used at the full price.

3. The $1 Trial that we offer for customers who our like to take a test drive of infofree.com to see all the different criteria they can select for their target market. Again, here we state that if the trial is not cancelled within the first 7 days your account will be billed $49.95 for a monthly subscription. You are correct, the trial does not allow for downloads. The purpose of the trial is so that customers can get a better feel for what we offer.

If you would like to contact me directly please call at 877-448-0101 and ask for Blake
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#6 UPDATE Employee

infofree.com

AUTHOR: Blake - (United States of America)

Shop Smart,

1. No where on our website do we state that you have unlimited downloads/prints.  We do offer Unlimited Search, select and view Sales Leads and Mailing Lists. 

2.  You are correct, we do offer a money back guarantee, as stated here in our Terms & Conditions that all users MUST agree to:

    14. Money Back Guarantee:

          Monthly subscribers Within the first 30 days of subscription start date: You can receive a full refund for the first month of your subscription if you have not downloaded any records.

         Monthly subscribers - After the first 30 days of subscription start date:You can cancel at any time and receive a full refund for the current month if you have not downloaded any records.

         Yearly subscribers: You can request a refund for the yearly subscription price paid, less the cost of the months used at the full price.

3.  The $1 Trial that we offer for customers who our like to take a test drive of infofree.com to see all the different criteria they can select for their target market.  Again, here we state that if the trial is not cancelled within the first 7 days your account will be billed $49.95 for a monthly subscription.  You are correct, the trial does not allow for downloads.  The purpose of the trial is so that customers can get a better feel for what we offer. 

If you would like to contact me directly please call at 877-448-0101 and ask for Blake
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