• Report: #762719

Complaint Review: Infosec Institute

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  • Submitted: Mon, August 08, 2011
  • Updated: Wed, August 17, 2011

  • Reported By: Scott — Cary North Carolina United States of America
Infosec Institute
7310 W North Ave Ste 4D Elmwood Park, Illinois United States of America

Infosec Institute Intense School Falsely advertised Training Class. Insufficient training. Elmwood Park, Illinois

*Author of original report: Refunded

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I signed up for a training class that was falsely advertised as being advanced. Most of the activities that were indicated on the site did notactually happen. As an example, the training was advertised/sold with the understanding that the class would be from 8:30 AM up to 10:30 PM. The first day we were done by 4:30 PM and the second day by 3:30 PM.The class materials were illegible and had to be reprinted. They were not available until the 3rd day of training. The instructor of the classhimself indicated that this company is a scam and also confirmed this as he himself did not have the certification he was training some in theroom for.  He also had not seen the training material until the Friday before the Monday of training! They flew in a second instructor on day 4, which then tried to cram 5 days of training into 2. The training as purchased was to include meals. Dinner as provided on night 2 was a baked potato!! One of the most prohibitive aspects of the training, other than the illegible text books and unqualified/unmotivated teacher, involved the labs. Labs in a class like this are extremely important because in orderto obtain the information, a student needs to train on it in real time.The labs that we performed required more time to get working than we could spend learning in them. Scripts, programs, and instructions were all wrong. The hardware provided to perform the labs did not meet the software's minimum requirements. The software used in the labs was NOT licensed with Microsoft (I have the images that were used as proof of all of the above if needed). The lab material did not coincide with the lectured material at all. The website for the class can be found at (http://www.infosecinstitute.com/courses /advanced_ethical_hacking_training.html).  In my line of work/career, these types of classes are common to help me advance my skills, and be able to assist my clients with better securing their computing environments.
My linked in page is at (http://www.linkedin.com/in/removed in UPDATE)
where you will see that I am heavily certified in this field with the
CISSP, CISA, LPT, ECSA, and CEH. I have also complained directly with the business Infosec Institute. I have several copies of emails sent directly to Infosec Institute with specifics on the failure to deliver the class as advertised, including admittance on their end. There was an attempt to correct the failures of the class, but it was too late and too little.   I hope others will exercise great caution if they pursue any training with this organization.

This report was posted on Ripoff Report on 08/08/2011 09:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Infosec-Institute/Elmwood-Park-Illinois-60707/Infosec-Institute-Intense-School-Falsely-advertised-Training-Class-Insufficient-training-762719. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Refunded

AUTHOR: jskennedy - (United States of America)

Jack Koziol, president of Infosec Institute, has responded via email since my posting on this site with a very thoughtful and sincere apology.    He has also graciously refunded the full amount I was charged for the class.    In addition, Jack went beyond the refund to offer two additional classes of my choosing free of charge, including the hotel and food costs associated (I believe this is standard for II's training sessions).   Jack has demonstrated that he is clearly determined at this time to make the situation right for myself and the others that were signed up for the training that went bad.   Per Jack, the training failed to meet the expectations of Infosec Institute's standards due to the trainer himself.    I believe at this time that Jack has every intention to fully correct the program and get it back on track to be beneficial for those seeking advanced ethical hacking training.   He is emphatic that this is an isolated incident, solely on this course, and therefore will be easy for them to correct and get back on track. 

I wish them well.  
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