- Report: #431851
Report - Rebuttal - Arbitrate
Complaint Review: InfusionSoft, Infusionsoft.com
InfusionSoft, Infusionsoft.com2065 W. Obispo Ave Gilbert, Arizona U.S.A.
InfusionSoft, Infusionsoft.com They keep charging my credit card for thousands of dollars that I DID NOT AUTHORIZE! Gilbert Arizona
*UPDATE Employee: Attractive offer, Didn't attract the right Customer, Still working with Bruce.
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I experienced A LOT of problems right from the get go with trainers missing there scheduled appointments with me. Plus I started having customer service issues.
I spent more time trying to figure out why things were wrong than I did to set up my account. So I decided not to go forward with setting up and asked to close my account. Then I got charged some $2200 to my bank account I didn't expect which caused my account to bounce all over the place incurring several hundred dollars in fees!
Of course they did this on a weekend so i couldn't call to have it corrected until monday. I called billing monday and was told they made a mistake and would credit me right away.
So after 3 days went by with no credit or communication I decided to call billing to see what was up. They said "Oh yes your refund is being processed and we will get a check out to you in 30 - 60 days. I said that was totally unacceptable and explained what they did to my bank account.
She said "Sorry that's our refund policy"
Then I was charge again $500, so I went to my bank and told them to dipute it because I NEVER USED THEIR SERVICES. So the bank did a temporary refund.
Well today it's back on there $2200 when I cancelled my account with them in January. I think they are trying to ruin me or something?!
I'm a new customer and never used or setup services - I want my money back! I will set up a blog like the others you've mistreated to tell the world of your money grubbing ways.
Today is Saturday March 7,2009. If I don't have a reversal in my account by Tuesday March 10th, 2009 I will start my campaigns in marketing forums and call the attorney general in Gilbert Arizona area - What will your investors think about all this? What is their email I will check.
Yucca Valley, California
This report was posted on Ripoff Report on 03/07/2009 05:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/InfusionSoft-Infusionsoftcom/Gilbert-Arizona-85233/InfusionSoft-Infusionsoftcom-They-keep-charging-my-credit-card-for-thousands-of-dollars-431851. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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