• Report: #506824

Complaint Review: InfusionSoft, Infusionsoft.com

  • Submitted: Fri, October 09, 2009
  • Updated: Thu, October 29, 2009

  • Reported By: Nicole — West Palm Beach Florida USA
InfusionSoft, Infusionsoft.com
http://www.infusionsoft.com Internet United States of America

InfusionSoft, Infusionsoft.com Promises and easy transition then wants fees later to assist you in moving your shopping carts over. Internet

*UPDATE Employee: Infusionsoft Empowers Entrepreneurs to Migrate Their Data and Provides Assistance for Reasonable Fee

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We purchased infusionsoft and we had 5 shopping carts with affiliates and recurring orders. We asked the sales team before we purchased Infusion Soft if they we would be able to migrate all of these shopping carts over. We were told yes, but it would take a programmer to do it. We have a programmer. We also asked if they have e-signature available and told yes.

We purchased infusionsoft only to find out that our programmer is not allowed to migrate over affiliates that we have to pay them to do it, and that they are currently working on e-signature it isn't available and also that our recurring orders would have to remain in our old shopping carts as well because we would'nt be able to carry over their credit card information to infusion soft. Or we could pay their IT Department to do it for us.

That is a complete lie from our inhouse programmer could do it. When they don't even have a feature to allow you to do it.

When I asked to cancel their sales guy called me and argued with me on how we must have been confused and literally argued with me for 20 minutes about why we want to cancel. They are very unprofessional and their sales team has a disconnect with their tech team.

This report was posted on Ripoff Report on 10/09/2009 09:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/InfusionSoft-Infusionsoftcom/internet/InfusionSoft-Infusionsoftcom-Promises-and-easy-transition-then-wants-fees-later-to-assi-506824. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Infusionsoft Empowers Entrepreneurs to Migrate Their Data and Provides Assistance for Reasonable Fee

AUTHOR: Joseph m. - (USA)





Infusionsoft Empowers Entrepreneurs to Migrate Their Data and Provides Assistance for Reasonable Fee


We attempted to identify the customer from this report; unfortunately, she has not left us information so we can research her experience further. Wed love to review what happened so we can reach positive resolution with her and her company.


However, I would like to respond to the claim Nicole has made regarding the services we offer. We align them to the interests of entrepreneurs. Our sales team understands the complexity in shopping cart systems and advises prospective customers to allocate necessary resources to guide them to migrate to Infusionsoft. Optionally, customers can elect for us perform these services for a reasonable fee for our data import specialists to manage. This fee varies depending on the depth of whats involved to migrate someone quickly into our system.


Not all programmers necessarily are familiar with the fields and types of data that are necessary with the system. That is not to disparage Nicoles programmer; however, it is to remind them that we have the capability of performing advanced import services should a small business wish to do so.


As a PCI-Compliant credit card facility, we do not permit the disclosure or import of credit card numbers between customers. It is our commitment to privacy, data security and overall well-being of consumers that our Systems team is the only personnel who are authorized to access such data. Again, this fee is reasonable as they must manually encrypt the credit card data and import it to the right fields in the data base.


When customers cancel for reasons such as this, it is challenging to let it go unaddressed. We are vested in the success of all customers and will make necessary accommodations to support them so they succeed. We listen and make every reasonable effort to resolve issues customers may have and will work towards it. We respect customers wishes and honor cancellations the same day they are telephoned in.


Id like to extend an apology for Nicoles less than desiring experience; however, I am available for help or questions. My contact information is provided below.


 


Regards,

Joseph Manna, Infusionsoft
(480) 289-6814 | joseph.manna@infusionsoft.com


 

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