• Report: #479553

Complaint Review: Infusionsoft , Infusion Software

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  • Submitted: Thu, August 13, 2009
  • Updated: Tue, September 29, 2009

  • Reported By: ProTek — phx Arizona USA
Infusionsoft , Infusion Software
2065 W. Obispo Ave. Gilbert, Arizona United States of America

Infusion Software - Infusionsoft They want me to change my web site to work with their software? Glendale, Arizona

*UPDATE Employee: Infusionsoft Amicably Resolved This Issue, Details Provided.

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Infusionsoft product does not work with my web site. I called them on July 12/09 to cancel the service.  I was switched to Cory Bendixen.  This guy told me that I entered in to a contract.  And if I didn't pay the full amount they were going to turn me into a collection agency. I told him did you eat a bowl of Stupid? The officer of Infusion soft threaten me if I didnt pay.  I told him so you are going to spend 20K to collect 2k.  Thats real smart Business.  You should run for President.


This report was posted on Ripoff Report on 08/13/2009 04:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Infusionsoft-Infusion-Software/Gilbert-Arizona-85233/Infusion-Software-Infusionsoft-They-want-me-to-change-my-web-site-to-work-with-their-so-479553. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Infusionsoft Amicably Resolved This Issue, Details Provided.

AUTHOR: Joseph m. - (U.S.A.)

This report contains false statements and is vastly inaccurate to the situation as shared by Mr. Konow from ProTek. He has a business that doesnt currently convert leads via the Web. He was attracted to our solution that offers the ability to follow up with prospects and nurture customers to promote sustainable, strong sales growth.

The software provides an organized CRM, Email Marketing and afford integrated Shopping Cart/eCommerce solutions that thousands of small businesses choose to run their business. We provide consulting and can connect customers to third-party services that are best equipped to help customers any time. Mr. Konow had requested and confirmed his interest in our consulting services too, at a discounted price.


The contact that Mr. Konow refers to is the finance agreement, where we split a large sum into multiple months to make our software more approachable for entrepreneurs. While the monthly service can be halted anytime, the one-time consulting fees are required to be paid. This is merely an installment contract and not anything more. As expected, this is an activity that Mr. Konow has full knowledge of and was not deceptive in any way.


One of the suggested actions we expect customers to undertake is the ability to modify their Website so it includes a customizable contact form so they can collect leads into the software automatically. This is an activity that over 15,000 small businesses are content and willing to do. Even when being offered assistance, they accept it because they know they need it for their small business to grow.
Mr. Konow refused to do so and has used that minor inconvenience as a means to escape out of his financial obligations to the company. He escalated his matter to the BBB and (obviously) RipOffReport, and I responded to discuss his matter to identify a proper solution.


During our recorded phone conversation, Mr. Konow agreed to our offering to a complete consulting day dedicated to modifying and improving his site so he can become better positioned to leverage the solution that hes paid for. The next week, Mr. Konow has not returned numerous phone calls to arrange a date. The BBB has stated we have demonstrated good-faith in attempting to resolve the dispute and resolve the concern he has raised.


Our company is committed to treating all customers and prospects with dignity and respect. Our attempted resolution reflects as such. In no way, have we threatened Mr. Konow during his experience and apologize for any misunderstand that may have taken place.


If anyone has questions on this matter or possible concerns for their experience with our company, please dont hesitate to contact me directly. All documentation and records are available on request.


Thanks,

Joseph Manna
Consumer Advocacy, Infusionsoft
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