- Report: #1052431
Report - Rebuttal - Arbitrate
Complaint Review: Infusionsoft
Infusionsoft Will Delete Your Database without Warning! Chandler Internet
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Do should not trust Infusionsoft with your database! They purposely deleted our database of over 50,000. We had been with them for years. They over charged us and when we called them to discuss the matter, they were arrogant and told us it was their way or the highway. During the call, Infusionsoft froze our account and would not allow us to access our database of over 50,000. They told us that until we paid their demands, we would not be allowed to access our database.
We discussed the matter within our company and decided to terminate the relationship. We called to inform Infusionsoft of our desire to terminate and they would not allow us to retrieve the database. We asked them to send it to us. They refused. After 3 months of calls trying to resolve the matter and get OUR PROPERTY returned to us, they informed us that their policies state that all databases for inactive accounts will be deleted from the system within 30 days and that we could bring a lawsuit if desired. [continued below]....
Here is their policy: http://www.infusionsoft.com/legal/eula
Notice it says, "at Infusionsoft's election... Infusionsoft will make all company data available"
5.3 Fees; Return of Data. In the event of termination or expiration of this Agreement, all Fees due and payable to Infusionsoft must be paid in full. At Infusionsoft's election, upon its receipt of all such Fees, or after notice of intent to terminate has been received from the customer by Infusionsoft, Infusionsoft will make all company data available for a period of 30 days and then remove Customer from the production environment.
Infusionsoft is a scam. They have control of your bsuiness' most significant asset, your database. They know this and will use it to extort you. Do not use this company as there are many alternatives including aWeber, Nanacast and even a much cheaper way by hosting your own server and using Interspire to send emails or by using Amazon SES.
This report was posted on Ripoff Report on 05/20/2013 02:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Infusionsoft/internet/Infusionsoft-Will-Delete-Your-Database-without-Warning-Chandler-Internet-1052431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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