• Report: #1043429

Complaint Review: Inmar Rebate Center

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  • Submitted: Mon, April 15, 2013
  • Updated: Wed, April 24, 2013

  • Reported By: Steve — Kinsman Ohio
Inmar Rebate Center
PO Box 426008 Del Rio, Texas United States of America

Inmar Rebate Center Upon contact after 8 weeks, told rebate request never received Del Rio, Texas

*Author of original report: Rebate received

*Author of original report: Will update when check received

*UPDATE Employee: 7 bottles of wine @$3 each Payment update

*UPDATE Employee: 7 bottles of wine @ $3 each

*Author of original report: Emailed requested information on 4/22

*UPDATE Employee: 7 bottles of wine @ 3 each

*Author of original report: Jennifer: I need contact information

*UPDATE Employee: 7 bottles of wine @ $3 each

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Submitted before deadline a request for 7 bottles of wine @ $3 each.  After waiting the 8 weeks, I find a phone number (none was on the rebate certificate) and called.  Was told to fax the missing items (which I had copied) but now I was beyond the deadline (which was only a couple weeks after purchase-making it impossible to contact after 8 weeks before the deadline passed).  It would be up to the vendor whether to honor my (no late) rebate request.

This report was posted on Ripoff Report on 04/15/2013 12:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Inmar-Rebate-Center/Del-Rio-Texas-78842-6008/Inmar-Rebate-Center-Upon-contact-after-8-weeks-told-rebate-request-never-received-Del-Ri-1043429. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
4Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Rebate received

AUTHOR: dyrwolf - ()

Rebate received yesterday. Thanks for fixing this.

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#2 Author of original report

Will update when check received

AUTHOR: dyrwolf - ()

Will file update once check is received

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#3 UPDATE Employee

7 bottles of wine @$3 each Payment update

AUTHOR: Inmar - ()

Dear Consumer,

This is to confirm that I emailed on you 4/24/2013 advising the payment approval of the 7-$3 rebates.  Please allow 3-4 weeks for payment delivery.  If you need any further assistance please call our office at 1-877-322-8355 M-F 8:30 am to 4:30 pm eastern standard time.

Thank you,

Jennifer

Consumer Relations Supervisor

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#4 UPDATE Employee

7 bottles of wine @ $3 each

AUTHOR: Inmar - ()

Dear Consumer,

I have received and responded to your email today 4/24/2013.  If you have any further questions please do not hesitate to call our office at 1-877-322-8355 M-F 8:30 am to 4:30 pm eastern standard time and ask for me.

Thank you,
Jennifer
Consumer Relations Supervisor
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#5 Author of original report

Emailed requested information on 4/22

AUTHOR: dyrwolf - ()

EOM
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#6 UPDATE Employee

7 bottles of wine @ 3 each

AUTHOR: Inmar - ()

Dear Consumer,

Thank you for the response. Please send the requested information to the following email address:

InmarRebateCenter@inmar.com

Once again the requested information is:

Your complete name
Your complete mailing address
The address listed on the rebate form including the program id/Offer id for the promotion
The day you faxed your copies
The agent's name to whose attention you sent the fax to

Also please include in the subject line Attn: Jennifer-Supervisor-Rip Off report update

This will ensure that it gets forwarded to me.

Thank you,

Jennifer
Consumer Relations Supervisor
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#7 Author of original report

Jennifer: I need contact information

AUTHOR: dyrwolf - ()

I need an email to send you the requested personal information.

Rules of this site say do not post personal information on it.

However, I faxed the copies to Debbie L. in research on 4/15/ at 5:54 EST.

Another employee I called confirmed it had been received, but said it was too late for submission.

The address it was mailed to:

Refund 919112C
PO Box 426008
Del Rio, TX  78842-6008

My zip code is 44428

Thanks for the reply
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#8 UPDATE Employee

7 bottles of wine @ $3 each

AUTHOR: Inmar - ()

Dear Consumer,

In order to research this for you please provide the following information:

Your complete name
Your complete mailing address
The address listed on the rebate form including the program ID/Offer ID for the promotion (this would be the Del Rio, TX address)
The day you faxed your copies
The agent's name to whose attention you sent the fax to.

Upon this return information I will confirm that we did receive the fax and check to see if the Account Representative has any updates.

Thank you,
Jennifer
Consumer Relations Supervisor
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