• Report: #1087404

Complaint Review: Inmate Calls Connect

  • Submitted: Wed, September 25, 2013
  • Updated: Wed, September 25, 2013

  • Reported By: anonymous — Ocean City Maryland
Inmate Calls Connect
, Select State/Province USA

Inmate Calls Connect False advertising regarding local numbers for inmates internet South Carolina

*UPDATE Employee: We deliver what we promise

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I called Inmate Calls Connect and received a number to use for my loved one that is in prison.  Their advertisement lead me to believe this would be a local number and would save my loved one money on phone calls.

The number I was given was not working, so I called back and reported the problem.  A few days later I was given another number to give to my family member.  The new number was not a local number so there was no savings by using the number.  I specifically asked if the new number was local to the area of incarceration and was told that it WAS a local number.

I called and emailed ICC a number of times trying to resolve the situation, to no avail.  Finally I found another company that was very helpful and did provide a local number.  I respectfully asked for a refund from ICC since I did not receive what was promised.  They never called me back - instead they contacted me through email.  Many days elapsed between emails and I was told they do not guarantee local numbers but instead they advertise they could provide a number closer to the facility of my loved one.  That was not made clear to me when I ordered the service.  They refused to refund my money, so I definitely do not recommend them.

The company I recommend is Cons Call Home.  When you deal with them you can actually speak to someone and resolve any issues that are of concern. 


This report was posted on Ripoff Report on 09/25/2013 08:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Inmate-Calls-Connect/Select-StateProvince/Inmate-Calls-Connect-False-advertising-regarding-local-numbers-for-inmates-internet-South-1087404. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

We deliver what we promise

AUTHOR: ICC Communications - ()

Dear Maryland customer,

Please remember that ICCCommunicatins cannot always provide local phone numbers as many prisons are located in remote areas. 

In your case specificaly (I don't want to use names), we were able to provide you with a working number just miles from your inmates facility which worked and you used and would have saved you a great deal of money.

I apologize that you misread the informatoin on the website and believed something other than was advertised. We do not guaranteed local numbers, however; we do guaranteed that we will save you money and we deliver on the promise.  Once you began using the number provided, and we have paid our providers, we could not offer you a refund,, espcially after weeks of use pass.

We also have live people answering our phones and we are located stateside employing US Citizens.  We are proud of our reputation and have served thousands of satisfied customers since the mid 1980's.

I am sorry that you were not happy, but we delivered what we promised and you were able to speak to a live person when called. 

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