- Report: #923617
Report - Rebuttal - Arbitrate
Complaint Review: Inno Floorr
Inno Floorrwww.innofloorworld.com Jonesboro, Arkansas United States of America
Inno Floorr Press and Link Vinyl planks are defective, Surplus Warehouse did not refund. Jonesboro, Arkansas
*UPDATE Employee: Refunded
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When I got these Press n Link vinyl planks home, I found these were the worst product as far as flooring. The zip tie edges wouldn't stay together, the planks wouldn't lay down flat, all of the planks were bowed & the zip edges were flimsy & delicate. I watched the You Tube videos on how to install, but nothing worked.
I took the vinyl planks back to Surplus Warehouse they weren't going to give me a refund. The manager argued with me that the planks would lay flat, and said my floor must have moisture or be uneven. I told him I have had many other types of flooring and none of them looked like "waves" on the floor. Finally, he credited me with $100 back on my card and told me the main company would have to send me a refund check. I'm still waiting on my refund check for $400!!!
Do not buy Press n Link vinyl planks made by Inno Floors, and DO NOT shop at Surplus Warehouse. They sell defective products and lie.
This report was posted on Ripoff Report on 08/07/2012 08:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Inno-Floorr/Jonesboro-Arkansas-72404/Inno-Floorr-Press-and-Link-Vinyl-planks-are-defective-Surplus-Warehouse-did-not-refund-J-923617. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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