Innoovative Merchant Solutions 26541 Agoura Rd. #200
Calabasas, California U.S.A.
Innovative Merchant Solutions In over 20 years of business I have never seen such a dishonest company as Innovative Merchant solutions. Calabasas California
*UPDATE Employee: Resolution to the problem
Innovative Merchant solutions is the biggest rip off and scam company that I have ever done business with. I was looking to change credit card companies because I that just had a rate increase from .019 to .020 increase with my old company. The sales person Innovative from Merchant solutions told me she was with Quickbooks. As a small business owner that has been using Quickbooks for all most 12 years now I felt like I was dealing with a trustworthy company and I had no need to question or dis-believe anything the sales person told me. She told me that I would have to pay more for my qualified rate at .0245 but that I would be saving on my non-qualified because that I would get a flat rate strait across the board of only .0245. I did ask her about the Merchant Application were it shows the up-charge for the Mid-Qualified and Non-Qualified rate and she said that did not apply to me because I had a flat rate She showed me on the Misc. Line where it shows the "Program Code to circle one" she show me that she had circled code 6 witch was the flat rate program code. In addition she told me "that anytime that I was not happy with Quickbooks/Innovative that they would do all the paper work to switch me back to Express Merchant services at no cost". I spent 2 to 3 hours with this sales person and I knew what my 3 levels of discount were with Express my old credit card company so I would have NEVER agreed to pay a higher fee for any reason. I'm paying a full .045 to 1.53 percent more with Innovative now.
If I cancel with them they have a 295.00 cancellation fee. They also with charge you $75.00 per year for membership fees. I hope that the government with investigate this company that is lying to small companies and cheating them. In over 20 years of business I have never seen such a dishonest company as Innovative Merchant solutions.
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