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  • Report: #1066062

Complaint Review: Innovative Facility Solutions

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  • Submitted: Wed, July 10, 2013
  • Updated: Thu, May 29, 2014

  • Reported By: Anonymous — lowell North Carolina
Innovative Facility Solutions
405 Route 9 South. Little Egg Harbor, NJ 08087 Little Egg Harbor, New Jersey USA

Innovative Facility Solutions, Doreen Desilva, Tammy Thigpen, Stanley Zdon , Exthortion, Thieves, Liars. Change the pricing behind your back after the job is performed and signed off by management. Huge Scam. Unethical, NO PAY, ignores phones calls and leaves you on HOLD, No Morals . Little Egg Harbor New Jersey

*Author of original report: False reports on Rip off report

*Author of original report: thanks

*Consumer Comment: the answer

*Consumer Suggestion: more the one

*Consumer Suggestion: same experience

*Consumer Suggestion: IFS is an intentional rip off artist

*UPDATE Employee: Failure To Follow Procedures - Cosmin Sabadus/First Resource Heating & Air

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Ashley first contacted our company. Telling me they were reputable and need a repair tech at one of their stores immediately. She said the job will pay 45 days later, And rest assure i will get paid. Has been over two months allready... Tammy P. says its our faults cause we didnt fax in the invoices on time. (I faxed them 2x already, they ignore them. I know this cause we've faxed in over 20 invoices and each was the same excuse)

While on the job we need to call in and get "repair amount Approval" "DNE". One price is agreed upon, and so not to charge extra service fees they request to fix it on the spot immediately as so to impress the customer. Back at the office corrections are attempted to be made to correct the DNE. Ashley in many casses was professional and corrected about 70% but about 30% of them were not corrected. And out of the Blue She does not work there anylonger. Next was Joanne, then Megan, then brian, Kelly, Tammy, Stanley Zdon. All spoke nice but were unwilling to correct the DNE Mistakes, Lowering our invoice by 50%-70% of the original amount agreed upon..

We put a stop to doing business with them after 45 days had passed and no check was recieved. In fact, Tammy's remark was "I dont have you in my system, I dont even know who you are?" A few days prior Doreen Answered the phone and said. "We have a check for you?"

This has been going none stop. Still not a single check received and they are ignoring us, putting us on hold and waiting until i hang up.


This report was posted on Ripoff Report on 07/10/2013 06:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Innovative-Facility-Solutions/Little-Egg-Harbor-New-Jersey-08087/Innovative-Facility-Solutions-Doreen-Desilva-Tammy-Thigpen-Stanley-Zdon-Exthortion-1066062. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

False reports on Rip off report

AUTHOR: Anonymous - ()

This is the President of first Resource Heating and Air. it has now been over a year since we attempted to collect from innovative facility Solution. They have written False reports about my company claiming we were rude and over priced, and got the carpet dirty. This is not just once but twice.

On a Good note, they have paid us 1/2 the amount. but still owe us over $6,000.00

On another good note Ripp off Report has removed one of their complaints.I emailed customer service and they looked into the bogus complaint.They let me know that they will file another one probably from another location. Which is exactly what happened.

We have a "A rating with the BBB" And have not had a single complaint ever.

Their latest excuse is "As far as we are concerned we are all payed up and dont owe you anything".

We will be taking them to a collection agency in a few weeks, but first we will report this to The BBB to bring their rating down and then all the invoices will further go to Advanced Auto Parts for further investigation

I would suggest if you are willing to do business with these people, Just call them and tell them they owe you money and see what a rude reponse you will recieve

Thank you!

President of first Resource Heating and Air

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#2 Author of original report

thanks

AUTHOR: Anonymous - ()

Thanks so much, For a year and 1/2 they paid us little by little but the last 4 months completely ignored us.

Tommorrow i will call bbb and also go back to the locations i did the work for.

Its true i have a lawyer that wants this case immediately

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#3 Consumer Comment

the answer

AUTHOR: Tricia - ()

If they sent you a work order an you did not go over the no to exceed. Invoicing is signed. Present the bill to the location where the work was done. You have the signature of receiving the work. First let innovative know what you are going to do an they will pay attention.. the company I work for got our money by alerting the company where we did the work... they lost that account. An got paid. Now.. put in place cod customer policy.. cod...or hold account with credit card for 30 day credit billing...it's a privilege to be given 30 days credit. They are more then likely being paid for one job an paying off other older past due accounts... they are crooks. Plain an simple..buying time. 

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#4 Consumer Suggestion

more the one

AUTHOR: Tricia - ()

Well, this A.C company can feel better knowing that you could submit that paper work a hundred times an it wouldn't be right.. like I said before.. take them to court. Or submit the paper work to where the work was done ,I'm sure they are benefiting in some way..that what the judge will ask. You really don't wanna work for them again anyway..right ..  I'm sure they ate all in the same room...hahaha.. I am happy that we were able to recover our losses with interest. ;-) I would be happy to share some trade secrets. One of which. Read your state law. Some states have their own laws. That overrides their contract.

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#5 Consumer Suggestion

same experience

AUTHOR: Tricia - ()

You can send the signed invoice to the place where you did the work. Tell them about the insurance company. We never do work now unless there is a credit card to hold the account. We had the same experience..An ran the credit card..much to Joe's surprise..Tammy an Joann...so Joe's the owner an Tammy is his girlfriend. You have to always have a signed invoice from mgr.An stamped.. take them to court.. bunch of scam artists.

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#6 Consumer Suggestion

IFS is an intentional rip off artist

AUTHOR: Commercial maintenance - ()

I wrote the first rip off report on this company. Clearly this company's policy is to try to avoid paying their vendors. I didn't get paid till I contacted Radio Shack corporate. They were very nice, and turned up the heat on IFS.

 

If you read the contract carefully for IFS, they put every kind of gobbly gook possible in there to try to attempt some legitimacy in rejecting their invoices. Every invoice I did for them was done on time, zero quality issues, to the COMPLETE satisfaction, even elation of the customer, and to the EXACT PENNY that was agreed upon in writing. Yet every one they decided should be paid far less than the agreed upon amount, never said a word to me, and didn't pay because they "rejected" them. Their continuous lies are documented beyond argument in my first report on them.

We've all seen companies that operate this way. And I'll bet for every one or two vendors familiar with this website, there's a thousand others out there fighting with these guys to get their money.

 

There's only three things that can be done about this. First, tell everyone you know about this website. The more vendors that use this site, the less people that will get ripped off by companies like this. Second, DO call the company you did the work for. OF COURSE companies like IFS don't want that. They know the game they are playing. They want to keep their accounts with these businesses until they've ripped off and exhausted every vendor possible. Get in touch with corporate. Be polite and professional. They aren't the bad guys. They probably paid IFS on time. (Gee IFS, imagine that, paying for work agreed) But let corporate know, that IFS is refusing payment, and that you hope that maybe a few phone calls from them will convince IFS to pay before it becomes a legal issue. Third, when known rip off companies call you (I keep a list of them), ACCEPT the work order. Tell them you'll be there. Don't let on that you know about them. Then, don't show up. The more angry retailers that complain up the line that people never show up, the quicker companies will dump their contract with IFS. And the quicker they go out of business and stop ripping people off.

 

I don't know the gentleman who wrote this report. But his experience mirrors mine. IFS just decided, with no reason whatsoever, to reject my invoices. Then continuously lied to me and Radio Shack. That's why I try to do as much as possible through email. That way their lies are documented. And of course, they can't fudge postmarks.

I see IFS didn't try to dispute anything I wrote on my report about their constant lies, since I have all the emails and postmarks to prove it. Well IFS?

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#7 UPDATE Employee

Failure To Follow Procedures - Cosmin Sabadus/First Resource Heating & Air

AUTHOR: Innovative1 - ()

I know exactly whom this individual, Cosmin Sabadus of First Resource Heating & Air located in Lowell North Carolina,  is and quite frankly he was forewarned from our company on many occasions that if he did not properly follow our company's procedures he would most likely end up forfeiting payment. This is also in plain black and white on every single work order issued from our company to him and any other vendor. He blatantly refused to readjust/readvise invoices when I explained to him that his invoices vastly surpassed his set allowance. His pricing was astronomical in that he tried to markup prices to makeup for any warranteed parts/labor for work that would not be billable (and quite frankly our client would not approve any of them anyways). His accusations of theivary towards Innovative Facility Solutions are completely untrue. If anyone is trying to be a thief or take advantage of a client it is Cosmin Sabadus of First Resource Heating & Air.

 

Our morals are quite in check and any invoices left open or outstanding were certainly brought to Cosmin Sabadus' attention prior to being rejected. He was given every opportunity (even extended periods of time than we are contractually obligated to) to rectify his invoices yet he chose not to. It is not Innovative Facility Solutions position to ensure the vendor turns in the proper paperwork after asked to do so. It is the vendors. It is however our decision to hold off on payment until the proper paperwork is received. Furthermore, he went outside of any binding agreement with Innovative Facility Solutions and contacted our client for payment. According to our policy this offense is grounds for forfeiture of all monies owed.

 

Innovative Facility Solutions has many vendors whom are completely satisfied with the work provided to them from us. They remit the proper paperwork and if any issues are found, rectify them in a timely manner for a timely payment. It is a shame that one individual, Cosmin Sabadus, who just refuses to follow proper procedures, decides to lash out irrationally against a company who overstepped their boundaries in trying to figure out a resolution in order to remit payment for services rendered.

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