- Report: #338982
Report - Rebuttal - Arbitrate
Complaint Review: Innovative Merchant Services
Innovative Merchant Services26541 Agoura Road Nationwide U.S.A.
Innovative Merchant Services Processed My Customers CC and Kept the funds Calabasas California
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Our customer bought a travel package from us, IMS took their money, and now IMS has their money and becasue IMS will NOT release the funds our customer does NOT have the product AND IS OUT THE MONEY. That is not right and they know it but the custoner service people we talked to was arrogant totally un-professional.
in over 10 years of running credit cards we have less than 1% refunded or refuted. We do not deserve being treated as a threat!! they agreed to accept cc's from our customer and has ripped us both off!!
ims neees to release our funds so we can supply the product and we all win. If they don't we are considering taking legal action!!
Alamogordo, New Mexico
This report was posted on Ripoff Report on 06/10/2008 02:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Innovative-Merchant-Services/nationwide/Innovative-Merchant-Services-Processed-My-Customers-CC-and-Kept-the-funds-Calabasas-Califo-338982. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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