• Report: #327624

Complaint Review: Innovative Merchant Solutions , Innovative Gateway Solutions

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  • Submitted: Mon, April 21, 2008
  • Updated: Fri, May 23, 2008

  • Reported By:Fayetteville Georgia
Innovative Merchant Solutions , Innovative Gateway Solutions
5720 LBJ Freeway Suite 430 Dallas, Texas U.S.A.

Innovative Merchant Solutions Innovative Gateway Solutions, Innovative Merchant Solutions failing to reign in Independent Reps who LIE just to get a new accounts Dallas Texas

*Author of original report: Issue has been resolved w/o termination fee

*Author of original report: Issue has been resolved w/o termination fee

*Author of original report: Issue has been resolved w/o termination fee

*Author of original report: Issue has been resolved w/o termination fee

*UPDATE Employee: The Account Has Been Closed

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Our Company contacted Innovative Merchant Solutions within 5 days of our account being opened. The reason for termination was dissatisfaction of service and gross misrepresentation by their sales representative.

We were told that the credit card machine that we have (Omni 3750) would handle two merchant accounts simultaneously the existing account we had with another company and one with IMS. It was made clear to the sales representative that I did not want to end the service with the other processing company because we are under a 3 year contract. She said that we could have 2 accounts simultaneously on the type of machine that we have. We repeatedly asked about this and she repeatedly said it that both could operate on the same machine and furthermore that there would be no charges if we did not use their service. There would be no obligation if we did not use the service.

However when the agent called to do the programming he erased our existing profile on the machine and said that there was no way that 2 profiles could be on the machine. So we immediately stopped the programming process. We had to contact our other merchant to have them reprogram our machine.

When I spoke with one of the customer service managers, she said that the sales rep was independent and all she could go by was what was on the paperwork. She said that only one merchant account is allowed and that she could not do anything about the contract at this point except charge us $395 to terminate it because it is within the first 6 months.

At that point we had never conducted on transaction using Innovative Credit Solutions and we still have not. They are charging our bank account $32.50 per month. This company is harboring unethical sales reps who lie to get a sale and fail to be accountable afterward.

BWilliams
Fayetteville, Georgia
U.S.A.

This report was posted on Ripoff Report on 04/21/2008 07:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Innovative-Merchant-Solutions-Innovative-Gateway-Solutions/Dallas-Texas-75240/Innovative-Merchant-Solutions-Innovative-Gateway-Solutions-Innovative-Merchant-Solutions-327624. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Issue has been resolved w/o termination fee

AUTHOR: Lhpromo - (U.S.A.)

I received a call from one of the Innovative Merchant Solutions Sales Managers who actually listened to our case. We were able to come to an agreement. He agreed to close my account and not charge the $395 termination fee. His call was as a result of reading our posting on this site. We are satisfied with the resolution. Thank You Rip Off Report.
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#2 Author of original report

Issue has been resolved w/o termination fee

AUTHOR: Lhpromo - (U.S.A.)

I received a call from one of the Innovative Merchant Solutions Sales Managers who actually listened to our case. We were able to come to an agreement. He agreed to close my account and not charge the $395 termination fee. His call was as a result of reading our posting on this site. We are satisfied with the resolution. Thank You Rip Off Report.
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#3 Author of original report

Issue has been resolved w/o termination fee

AUTHOR: Lhpromo - (U.S.A.)

I received a call from one of the Innovative Merchant Solutions Sales Managers who actually listened to our case. We were able to come to an agreement. He agreed to close my account and not charge the $395 termination fee. His call was as a result of reading our posting on this site. We are satisfied with the resolution. Thank You Rip Off Report.
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#4 Author of original report

Issue has been resolved w/o termination fee

AUTHOR: Lhpromo - (U.S.A.)

I received a call from one of the Innovative Merchant Solutions Sales Managers who actually listened to our case. We were able to come to an agreement. He agreed to close my account and not charge the $395 termination fee. His call was as a result of reading our posting on this site. We are satisfied with the resolution. Thank You Rip Off Report.
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#5 UPDATE Employee

The Account Has Been Closed

AUTHOR: Leanne - (U.S.A.)

The sales support staff contacted the customer to discuss the nature and extent of the complaint listed here. They have closed the account and waived the termination fee after speaking with the customer.
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