Jim
  • Report: #466906

Complaint Review: Innovative Merchant Solutions

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  • Submitted: Wed, July 01, 2009
  • Updated: Wed, July 01, 2009

  • Reported By:Corning New York
Innovative Merchant Solutions
21215 Burbank Blvd. Burbank, California U.S.A.

Innovative Merchant Solutions Lousy customer service, Arrogant, Expensive. Slow payment, Find any body else at all costs.. Burbank California

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We are a small HVAC company and we have been dealing the this company as they are part of In tuit, the parent company of Quickbook accounting program that we use. They have been giving start a hard time from the beginning and use any excuse to keep our money for days. We have complained and complied to every rule, but they seem to take any opportunity to keep our money. When we call, we talk to so many people and then we ask to talk to the supervisors. They never return the call. Recently they kept a $10,000 transaction and we talked and talked and got a letter fax from Martin Hernandez that our funds were released. We waited couple of days and wrote checks and we were notified of insufficient funds. We discovered that our funds were not released we called and eventually found out that Renee Wilson ordered our funds withheld without anybody bothering to tell us. We called Renee and left messages for her. SHE NEVER RETURNED asingle call. We called Stephen Vanlaar, Mike Romano, supervisors named Paul and Crystal a lady named Jennifer and a agetntleman named Fredrick. We called and sometimes called the same person three times. We never heard back. We requested that they release the fund immediately or tell us why they won't and we also requested them to refund us the $180 bank charges as a result of them writing us and telling the funds were released. To make matters worse, on top of not responding, they started withholding even more of our funds. These people are arrogant and they seem to want to keep our money to make money. DO NOT DO BUSINESS WITH THEM.

Ali
Corning, New York
U.S.A.

This report was posted on Ripoff Report on 07/01/2009 03:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Innovative-Merchant-Solutions/Burbank-California-91367/Innovative-Merchant-Solutions-Lousy-customer-service-Arrogant-Expensive-Slow-payment-F-466906. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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