I recently signed up with Innovative Merchant Solutions in September 2006, an Intuit Co. with Ryan Carr whom I found out no longer works there. I specifically asked him if there was a contract or cancellation fee or application fee and he said no that I could cancel anytime with no problems.
However, I spoke w/ a rep about cancelling and they said I will be charged the cancellation fee of $295 after it have been signed up for 6 months. If I was to cancel right now it would be $395. When I signed up I specifically aked the rep if there was a cancellation fee or contract and he said no. That is one of the reasons I went with IMS.
The rep yesterday told me I could go to a lawyer but it wouldn't matter because it was in the fine print that I didn't read clearly. Also, he said the reps who sign us up are independent contractors and IMS doesn't have control over what they do. I asked if they recorded the conversations and they said no. I was never given the 47 page agreement and I didn't go online to read it either. So, I have finally learned that I must read ALL of the fine print and not trust anyone's word!
Lastly, I in December of 2006 I was charged $75 in December which I found out happens every year for their services. I called to speak with a customer service rep and the receptionist asked what it was regarding and I told her about the $75 and she referred me to the exact page in the agreement that I never received. I am assuming she received a lot of these calls that month that is why she knew the exact page, etc.
I complained to a supervisor, Ana Lee Johnson two weeks ago and she said she would put in a request for the $75 to be refunded for the inconvenience however I would be charged in the future. However, it is only a "request" and who knows if it will even be approved, etc.
The customer service has been horrible and I feel violated since I was lied to over the phone in order for someone to get a sale. Also, I worked with Brandon in December to have him change our address and bank accont number, to this day it still has not been done! I faxed the the info in again yesterday. And I need to pay fees to change my address, etc. This info is also buried in the 47 page agreement that I never received but had to find it online.
Beware of IMS!
Miami Beach, Florida