• Report: #303091

Complaint Review: Innovative Merchant Solutions

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  • Submitted: Thu, January 24, 2008
  • Updated: Fri, February 22, 2008

  • Reported By:ancram New York
Innovative Merchant Solutions
26541 Agoura Rd Calabasas, California U.S.A.

Innovative Merchant Solutions Holds Cardholders $3000.00 for 9 months and says to bad Calabasas California

*UPDATE Employee: The problem has been resolved

*Author of original report: George Bush is easier to contact than Brad Smith

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IMS, processes cardholders card after transaction was cancelled in writing. Puts $3000.00 in their own acctounts. They do this in retalation for canceling thier services because they have a very suspect risk management team. If any one else out there has trouble with this dishonest company they should report them to the FEDERAL TRADE COMMISION. It is the only way that some one will take notice and shut these crooked bussiness people down

Kyle
ancram, New York
U.S.A.

This report was posted on Ripoff Report on 01/24/2008 04:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Innovative-Merchant-Solutions/Calabasas-California-91302/Innovative-Merchant-Solutions-Holds-Cardholders-300000-for-9-months-and-says-to-bad-Cala-303091. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

The problem has been resolved

AUTHOR: Leanne - (U.S.A.)

IMS has worked with this customer at great length to ensure that this problem was taken care of. As mentioned previously we were waiting for some information and documentation from the business owner in order to resolve this matter. Upon speaking with our president, he agreed to provide those items previously sought. Immediately after receiving them the issue was wrapped up and the funds were transmitted to the merchant. It is very important to note that in these cases not only cooperation with the card issuing bank is important, but also with the merchant.

IMS holds funds based on requirements of credit card associations and the due diligence that must be performed. It is NOT an intentional action used to alienate customers. It's obvious that this would be counter productive to the quality customer service that we strive to provide our customers at every level. We are disappointed that this problem had to go to this extent, but we are fortunate that the merchant cooperated and allowed us the opportunity to resolve it. We thank the merchant for his efforts and time.
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#2 Author of original report

George Bush is easier to contact than Brad Smith

AUTHOR: Kyle - (U.S.A.)

I have been trying to talk,email,or wright to Mr Brad Smith he is the current man in charge of Intuit. The parent company of Innovative Merchant Solutions. He is more insulated from the real world by his underlings such as Rika Wilson the the president of US is. The speaks voluoms of this mans respect for his customers. No womder hi business cheats other business's out of moey and uses deceptive practices
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