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  • Report: #299297

Complaint Review: Innovative Merchant Solutions

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  • Submitted: Fri, January 11, 2008
  • Updated: Fri, February 08, 2008

  • Reported By:severna park Maryland
Innovative Merchant Solutions
26541 Agoura Road #200 Calabasas, California U.S.A.

Innovative Merchant Solutions - Intuit - QuickBooks Merchant Service This company charged me 18 months of services that I did not receive. Calabasas California

*UPDATE Employee: Termination of an Account

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This company charged me for 18 months of services I did not request or receive. I called to cancel three times and they keep saying I did not follow their specified procedures. This is a true rip-off company. Avoid them like the plague!

Prwoman
severna park, Maryland
U.S.A.

This report was posted on Ripoff Report on 01/11/2008 06:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Innovative-Merchant-Solutions/Calabasas-California-91302/Innovative-Merchant-Solutions-Intuit-QuickBooks-Merchant-Service-This-company-charged-299297. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Termination of an Account

AUTHOR: Leanne - (U.S.A.)

First, unfortunately, I could not locate this account with the information provided. However the policies regarding account closure are all the same. We require written notification with the merchant's signature with 30 day notice. The letter can be faxed or mailed. That's all that need be done to close an account.

If you called 3 times and were given this procedure 3 times but did not follow it, then I can see why the account was not closed. But issuing an account that was not requested? That's a different matter. Our merchant applications can either be completed online or with a representative by fax or face to face. In some rare cases it's by mail. If you are saying that someone stole your identity to apply for an account, that's a serious matter you need to bring to our attention immediately. I would also suggest filing a police report and putting a HAWK alert on your credit.

Aside from that, if you are saying that you simply did not want the account, then the closure procedures would still apply.
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