- Report: #276369
Report - Rebuttal - Arbitrate
Complaint Review: Innovative Merchant Solutions
Innovative Merchant Solutions26541 Agoura Rd Calabasas, California U.S.A.
Innovative Merchant Solutions They commit extortion with their cancellation fees. Calabasas California
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Our business continued on for another 27 months, before closing in November of 2006. In December, I contact Innovative to notify them that we had closed, and to please cancel my account. I was told to fax in our cancellation, which I promptly did. I figured things were done at that time. Much to my amazement, as I was auditing our bank statements, I noticed they continued to bill us through February of 2007, but the account had very little money in it since the business closed. As such, they continued to debit a nearly empty bank account every couple of days, costing us over $200 in NSF fees. When I called again to see what was going on, they had no record of my cancellation, and unless I could produce a confirmation sheet that was a few months old, with their fax number clearly at the top, no refunds or credits would be made. I couldn't find it, and so I cancelled again, confirmed on March 1. And yet, I was charged AGAIN, now with a mystery $295 charge that I later discovered was my cancellation fee.
This soon went to their collection department, and I asked them to send me something I had signed stating I knew there was a $295 cancellation fee. They sent over, as they seem to have done with may of the other people complaining on this site, my sign up sheet, showing the $395 fee for a pre 6 month cancellation, other wise it was the "normal" amount.
I advised this was not good enough and to show me something I signed showing $295. I got no response. This has since gone to collection through a separate agency. I called them to explain the situation, and the woman I spoke with was talking to me as if she knew what I was going to say before I said it. After coming the the Ripoff Report, I now know why. I advised I'd like to see something I signed outlining the fee. What was sent was a screen shot of their billing system, a barely legible copy of my faxed application, and a copy of a page from some manual. A manual that no one in my company ever saw.
While I can never prove that i did not get the document that was sent to me, I now know, by reading the complaints on this site that this is not an isolated incident, and as such, I will not be paying the cancellation fee, and I will be sending a copy of this report in their payment envelope. They can send a bad report to the credit agencies. Big deal. The failure of my business did plenty to ruin it all by itself.
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This report was posted on Ripoff Report on 09/28/2007 11:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Innovative-Merchant-Solutions/Calabasas-California-91302/Innovative-Merchant-Solutions-They-commit-extortion-with-their-cancellation-fees-Calabasa-276369. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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