• Report: #238549

Complaint Review: Innovative Merchant Solutions

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  • Submitted: Thu, March 08, 2007
  • Updated: Thu, March 15, 2007

  • Reported By:Appleton Wisconsin
Innovative Merchant Solutions
26541 Agoura Road, Suite 200 Calabasas,, California U.S.A.

Innovative Merchant Solutions Want termation fees, but they received monies for services not rendered and won't except those monies as payment. Calabasas, California

*UPDATE Employee: Websites not Handled by IMS

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Innovative Merchant Solutions is associated with Auction Teacher as part of there online program to start ones own online business.

During the program the student is instructed to contact Innovative Merchant Solutions and have them on board when their business begins...the only problem is they begin to charge a monthly fee at that time and your business is not complete and making money.

They don't tell you that you can have them put on hold until your busines is complete.

I ran into fininacial problems because of this and had to cancell, at which time they informed me that I owed a $295.00 cancellation fee. I told them that I felt the fee was paid since they received monies for services not rendered.

They turned it over to a collection company and now they are trying to ruin my credit.
Talk about a RIP-OFF.

Toni
Appleton, Wisconsin
U.S.A.

This report was posted on Ripoff Report on 03/08/2007 10:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Innovative-Merchant-Solutions/Calabasas-California-91302/Innovative-Merchant-Solutions-Want-termation-fees-but-they-received-monies-for-services-n-238549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Websites not Handled by IMS

AUTHOR: Leanne - (U.S.A.)

This customer was referred to IMS via Auction Teacher, however we are not associated with them and do not have anything to do with the website. In fact, at no time unless the customer advised us, would we know whether the website was working or not.

This customer has complained that a fee paid to Auction Teacher should cover our fees. However, that is paramount to paying money to your local dry cleaner and telling your telephone company they should consider themselves "paid in full". IMS receives no financial benefit from the fees or services charged by Auction Teacher.

Furthermore, when the customer contacted IMS to state she was having problems, we actually waived some fees and closed her account FREE OF CHARGE temporarily while she worked out the issues with her website. However we advised her that if she contacted us for PERMANENT closure, we would charge the $295 fee.

She agreed, and upon permanent closure, the fee was charged per the Merchant Agreement. Therefore, she was both aware that she would be charged, and we tried to work with her while she got her business running.
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