• Report: #218349

Complaint Review: Innovative Merchant Solutions

  • Submitted: Mon, October 30, 2006
  • Updated: Tue, April 28, 2009

  • Reported By:Yakima Washington
Innovative Merchant Solutions
22 South 1st Street Yakima, Washington U.S.A.

Innovative Merchant Solutions Another Merchant Services Company Ripoff Yakima Washington

*Consumer Suggestion: Ways I corrected a similar problem

*UPDATE Employee: Terms and Conditions

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On October 23rd, 2006 a Innovative Merchant Solutions sales rep shows up in my store with no appointment. I agreed to see her and listen to what she had to say. Of course we all want to save money on our merchant service fees. Anyway, we went ahead and signed the contract. She never once explained there would be a cancellation fee and neither did the 3rd party we spoke to on the phone. Within a week we had decided not to use their service.

I contacted them by phone and then faxed the an account closure letter. A representative called me and I explained we did not want to use their service, that the fees were not as good as they said. (this was after looking over my statement and then doing further comparison) I explained that their sales rep should have made an appointment so I could make a more informed decision and he said that that was not his problem.

I also told them I refused the new equipment and I was informed their would be a 20% re-stocking fee for something I didn't even open. I told him I was not going to pay anything and would have my bank stop any payments to them. He said go ahead and they would turn me into collection. Has anyone else dealt with them in this situation and if so how did you handle it.

Dianne
Yakima, Washington
U.S.A.

This report was posted on Ripoff Report on 10/30/2006 03:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Innovative-Merchant-Solutions/Yakima-Washington-98901/Innovative-Merchant-Solutions-Another-Merchant-Services-Company-Ripoff-Yakima-Washington-218349. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Ways I corrected a similar problem

AUTHOR: Teri - (U.S.A.)

I had a similar problem. The way i resolved it was talking to the lease company for the machine itself, and stating i had refused delivery and had never taken delivery of it. I also spoke with the processing center themselves, NOT the sales office or person i purchased the service through. Somewhere you should have the name of the actuall processing company you signed with. I called everyone associated with this, wrote ALT of letters, and ended up being released by the credit card machine leasing company from my contract, and being release from my contract through the processing company. DO NOT listen to the sales people who sold this to you, as 90% of them lie to get you to agree to things or do things that lock you in the contract!!!. Go directly to the processing center and the leasing company. Good luck to you!!
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#2 UPDATE Employee

Terms and Conditions

AUTHOR: Leanne - (U.S.A.)

The Merchant Application signed by this customer would have had a paragraph about 1/4" above the signature line in blue writing, to stand out from the remainder of the text, that identified the Termination Fee.

The costs of account acquisition are very high and the amount of money expended to obtain a new account and get the business set up for processing cannot be recovered over a period of time when a long term processing relationship cannot be achieved. Termination Fees are common in the bankcard industry for this very reason. We are sorry to learn that you were not satisfied with our services.
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