- Report: #200976
Report - Rebuttal - Arbitrate
Complaint Review: Inphonic - T-Mobile
Inphonic - T-MobileInphonic.com Phoenix, Arizona U.S.A.
Inphonic - T-Mobile Rebate Ripoff Rude and Aided by T-Mobile, Too Phoenix Arizona
*Consumer Suggestion: Contact these people at Inphonic
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I called Inphonic on 7/10 and spoke with Rose, who was rude from the first sentence, and gave me 3 reasons for refusing the rebate, one of which was patently bogus (she cited a time requirement which was quite different than the one printed on the rebate form). After several requests, I was transferred, very slowly, to her supervisor, Gilbert (employee #1963), who merely repeated that my claim was denied and there was nothing he could do about it, refusing to listen to any facts of the case.
I then called T-Mobil's customer service and learned that Inphonic gets a commission from T-Mobil for each service activation. I asked them to speak to Inphonic, since they did have a business relationship (one might say, Partners) and this was T-Mobil's fault, but in the end I got the same total lack of help. Both Gilbert and T-Mobil's "Glen" agreed that at no time in the call was I rude or hostile. But they were.
Others have documented Inphonic's scam, but T-Mobil's role shouldn't be overlooked. Of course they know what's going on, and they're profitting from it. And on top of all that, T-Mobil's service sucks.
This report was posted on Ripoff Report on 07/13/2006 08:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Inphonic-T-Mobile/Phoenix-Arizona-85072/Inphonic-T-Mobile-Rebate-Ripoff-Rude-and-Aided-by-T-Mobile-Too-Phoenix-Arizona-200976. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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