• Report: #200976

Complaint Review: Inphonic - T-Mobile

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  • Submitted: Thu, July 13, 2006
  • Updated: Tue, July 18, 2006

  • Reported By:Oakland California
Inphonic - T-Mobile
Inphonic.com Phoenix, Arizona U.S.A.

Inphonic - T-Mobile Rebate Ripoff Rude and Aided by T-Mobile, Too Phoenix Arizona

*Consumer Suggestion: Contact these people at Inphonic

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Inphonic's rebate scam was assisted by T-Mobil. I, too, jumped through the detailed hoops for the rebate, kept all the tags, etc. One requirement was that I send in the Second bill, showing the 1st was paid, within 120 days of activation. OK, hard to remember, but possible. Only, I never got the first bill! My first T-Mobil bill was returned to them marked, "incorrect address," so what they did was turn off my service. I called to find out why, learned the above, immediately set up payment on my credit card, and urged them to get the bill to my correct address so I could get the rebate. Weeks went by, and after a second phone call I finally received the second bill, but it didn't show my payment. I sent it in anyway (time was running out) with a letter of explanation and began to 2-3 month wait.

I called Inphonic on 7/10 and spoke with Rose, who was rude from the first sentence, and gave me 3 reasons for refusing the rebate, one of which was patently bogus (she cited a time requirement which was quite different than the one printed on the rebate form). After several requests, I was transferred, very slowly, to her supervisor, Gilbert (employee #1963), who merely repeated that my claim was denied and there was nothing he could do about it, refusing to listen to any facts of the case.

I then called T-Mobil's customer service and learned that Inphonic gets a commission from T-Mobil for each service activation. I asked them to speak to Inphonic, since they did have a business relationship (one might say, Partners) and this was T-Mobil's fault, but in the end I got the same total lack of help. Both Gilbert and T-Mobil's "Glen" agreed that at no time in the call was I rude or hostile. But they were.

Others have documented Inphonic's scam, but T-Mobil's role shouldn't be overlooked. Of course they know what's going on, and they're profitting from it. And on top of all that, T-Mobil's service sucks.

Rebecca
Oakland, California
U.S.A.

This report was posted on Ripoff Report on 07/13/2006 08:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Inphonic-T-Mobile/Phoenix-Arizona-85072/Inphonic-T-Mobile-Rebate-Ripoff-Rude-and-Aided-by-T-Mobile-Too-Phoenix-Arizona-200976. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Contact these people at Inphonic

AUTHOR: Chem - (U.S.A.)

Contact these people for help. It's how I got my rebate.





(((Rip-off Report REDACTED information and replaced it with the following)))



RIP-OFF REPORT VERIFIED INFORMATION:

To contact the InPhonic Escalations Team about rebate concerns, please use the following contact information:



Email: rebatehelp@inphonic.com



Telephone: (866) 274-8573

Monday - Friday, 9AM to 6PM ET



RipOffReport.com removed personal information that did not directly deal with the company or its rebate-related customer services. RipoffReport.com obtained the following rebate escalation service contact information from senior members of InPhonic's management where customers should be able to receive satisfaction and have their issues dealt with in an expeditious manner.



If you come to find that these customer service channels are not serving your rebate problems, please contact RipOffReport.com's EDitor at



EDitor@ripoffreport.com with the following information:



-A brief description of your problem

-The date you bought your item and the date of your rebate submission

-How many times you contacted the company

-What phone number or email address you used to try and contact InPhonic



If you fail to get your rebate after providing RipOffReport.com information that shows InPhonic is not responsive to your rebate enquiries or complaints, then the previous information will go back up.



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