- Report: #170827
Report - Rebuttal - Arbitrate
Complaint Review: Inphonic, TMobile, Wirefly, Continental Promotion Group
Inphonic, TMobile, Wirefly, Continental Promotion Group1010 Wisconsin Ave. Suite 600 Washington, District of Columbia U.S.A.
Inphonic, TMobile, Wirefly, Continental Promotion Group refuses to pay rebates Ripoff Washington District of Columbia
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I filed rebate forms according to the intricate procedure. The is no record of my in the internet website. I contacted "customer service" and was told my forms were probably lost in the mail. Both of them. Even though they were mailed in separate envelopes. And nothing else has ever been lost. Gee, what are the odds? Supervisor wouldn't help and wouldn't transfer me to a manager. Wouldn't identify the company name or phone number and eventually hung up on me when I persisted in asking for contact information.
I clicked on the BBB logo in the www.cellphonerebates.com webside and found the name of Continental Promotions Inc. in Scottsdale AZ, with >400 complaints lodged against them in the past year. I filed another complaint through the Scottsdale BBB. I complained to T-Mobile because this company represents them. T-Mobile dodged responsibility but gave me the name and a phone number at Inphonic, so I complained there as well. I was calling India. The service rep said he would "escalate" the complaint and someone would call me. After 2 weeks, nobody has.
Inphonic and Continental Promotions use the same text verbatim in their responses, when they arrive. The forms were lost in the mail, they say. They suggest I remail, but only give a partial address. They are non-responsive when I write repeatedly asking for the full address. I remail to the address on the original form, but I want a specific person to whom I can mail for accountability. No response. They do tell me repeatedly that now it is past the deadline so the remailed forms won't be honored no matter who they go to.
All of this is from customer service. I tried filing my complaints through different departments. One person in the billing department at Inphone related that the company has a 6-10 week backlog of rebate forms to enter. I should check back after 10 weeks. A few days later, Inphonic customer service sends a letter saying the forms were lost and they "can't" help me.
The money is probably never coming, but at least I can spread the word and maybe save someone else the grief.
This report was posted on Ripoff Report on 01/07/2006 11:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Inphonic-TMobile-Wirefly-Continental-Promotion-Group/Washington-District-of-Columbia-20007/Inphonic-TMobile-Wirefly-Continental-Promotion-Group-refuses-to-pay-rebates-Ripoff-Wash-170827. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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