After looking around online for the best prices from what seemed to reputable companies I decided to order 2 free phones after the usual processes regarding rebates through inphonic. I do want to mention that Best Buy and Buy.com also use inphonic for online cell phone reselling etc.
After I saw that these companies both used inphonic I decided to go through them directly thinking I would get the best deal. Either way the deal was the same. Two free phone after rebates and for signing up for 24 mmonths of service through cingular, porting 2 numbers from t-mobile.
The day I placed my order I checked the status and it showed that customer action was required even though no email was sent to me. I called the company and after a relatively long hold time and finally reaching someone I was asked for some information which I had already submitted when I placed the order over the phone. It seems that the person who placed the order put in the wrong information. After providing the information they needed again I was assured the order would now go through.
About an hour later I received and email stating that there were problems with my order. I called again waiting even longer this time telling me that there was no problem and that the email must have simply come after the original problem was already resolved.
The next day I checked the status of the order and it stated that everything was shipped. When I tried to track the shipment through UPS it stated that the number they provided was not valid.
Also on the whereismyorder.com site it showed that my phone numbers were already ported even though the new phones had not yet come in. At this point I was beginning to get concerned.
Soon I received a call from someone at Cingular telling me there was a problem with my porting. They needed to confirm the account numbers for the two numbers being ported. I provided them with information. About an hour later another call from someone at cingular calls me stating that there is a problem with the porting.
I called them back and itturns out that the order submitted by inphonic was not correct and that they had submitted them both under my name and account even though I had clearly told them that one number was under my name and the other number was under my wifes.
Cingular then cancelled the existing port requests created new ones and then told me everything should be fine and that I should call back the automated system in about 1/2 hour.
To go through all this to buy something seems a little crazy. I checked the automated porting line and got a response that the port requests do not exist.
So I call back cingular and they tell me that port request is good and that it is scheduled to go through at 6PM that evening. I asked if my current phone would stop working at that point and they told me they were not sure.
So one day after the order is placed I have been on the phone 6 times trying to resolve problems made by Inphonic for a pretty straight forward order.
The next day there is still no word regarding the correct racking number for the shipment. I call customer service at Inphonic and they give me two tracking numbers neither of which match the ones on the website associated with my order.
Sure enough they work. the phones come later the same day I follow the instructions to activate them through Cingular and I am told by Cingular that the sim cards were already in use and that I would need to get new ones at a store and that there would be no charge. I am given n address and phone number for a local store which I try to call. No one answers in the middle of the day!!
I then try the store locater on the cingular site and it states the page can't be found after I enter a zip code. Giving up I call back customer support at cingular and am given several other numbers and addresses to stores. I try all of them only one answers. I explain what I was told by cingular and the guy on phone says regardless of what cingular told me I would have to pay for new sim cards.
I say that is really odd since these are new phones.
He basically tells me that is too bad.
I call back Cingular again and get someone who seems to have a clue I explain the situatiion and the woman states that there seems to be a problem with the original order notthat sim cards were bad.
She says she will check something out gets a manager to help here and tells me that the problem seems to be with order from yup you guessed it Inphonic and that she needs to file a technical report and have them figure out the steps needed to correct it since she and her boss were not able to.
She unfortunaly tells me the whole process may take several days and that I should call Inphonic to see if they can do something to correct the order as well.
I then call Inphonic and am told rather rudely that he would send me knew phones and that would be charged for them if the old phones were not returned. I told him I did not want new phones and that problem was with order not the phones. He then harshly told me there was nothing he could do for me and that I needed to call cingular and have them three way con call us in with Inphonic to identify exactly what the problem is since they have no way of knowing what information did not go through with the original order.
At this point I am not too sure what the heck I should do.
I will file a report with the state and the bbb.
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