• Report: #251675

Complaint Review: Inphonic

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  • Submitted: Fri, June 01, 2007
  • Updated: Fri, June 01, 2007

  • Reported By:Hyattsville Maryland
Inphonic
P. O. Box 52900 Nationwide U.S.A.

Contiuation Of Fraud By Wirefly, Sprint, Inphonics General Attorney's Report who didn't get my money back Minnesota Maryland

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I got this report of Wirefly site which is a liar because I never received my money and they ae still nasty when I called to inquire again about my rebate money

Wirefly Rebate Information
InPhonic Response to the Attorney General for the District of Columbia
InPhonic the parent company of Wirefly, has reached a final settlement with the District of Columbia Attorney General's Office concerning the outstanding consumer protection lawsuit related to the use of mail-in rebates.

"We are pleased to put this matter behind us. We have had a great working dialogue with the Attorney General's Office, and we thank the Attorney General and her staff for their fairness and cooperation in closing this matter," said InPhonic's Chairman and CEO David A. Steinberg.

The AG lawsuit had not alleged that any Wirefly rebates are fraudulent, rather it alleged they were "too restrictive."

"InPhonic has made several enhancements to our customer experience and we continue to improve communication relating to the rebate process. Over the last year, InPhonic has engaged a new third-party rebate provider, significantly expanded our rebate customer service team internally, and improved our rebate processes to ensure a positive experience for our customers."

In addition, were doing more to educate Wirefly customers on how to avoid unnecessary filing problems related to their rebates, including:

DONT ACCEPT A NEW ACCOUNT OFFER UNLESS YOURE REALLY SWITCHING CARRIERS. Many rebate claims get rejected because the carrier reports to us that the customer was not new. If you took the offer but then cancelled another account, the carriers figure it out and charge us back.

DONT CHANGE YOUR ACCOUNT AFTER SIGNING UP (OR IF YOU DO, LET US KNOW). Telecom carriers will sometimes report your account to us as deactivated if you change your rate plan, your number, or other details about your account. Do the carriers sometimes get it wrong? Yes. That's why it's important to let us know of you change your account so we can follow up if it happens. We can investigate and get it corrected with the carrier, and get your rebate paid.

WHEN FILING YOUR REBATE, MAKE SURE YOU USE THE CORRECT REBATE FORM. All of our rebate forms are unique to the specific order. If you lost your form or invoice, you can download a copy of your specific rebate claim forms at any time from your order summary page on our Web site, www.wirefly.com.

Wirefly will continue to focus on customer satisfaction and is proud of our overall record. Any time youre dealing with millions of customers, as we are, there are going to be occasional concerns. However, whats most important is how a company responds to those issues. Wirefly is proud of its commitment to customer service and will continue to work hard to serve our customers.

They still said my claim is invalid with the proper paperworkCustomer Loyalty

Rebate
Claim ID: 34056325
Customer Name: PEGGY PEARSON
Address: 7017 HIGHVIEW TER APT 304
Product Name: $90 Rebate Phone Agreement
Rebate Amount: $90.00
Claim Status: Invalid

Current Claim Errors:
MB Each rebate submission must include a copy of your wireless bill dated between 150 and 210 days after your activation or process date. A separate copy of this bill must be submitted with each rebate claim form. The wireless bill must include the Account Number, Mobile Number, Customer Name, Payment Section and bill date.
MW All rebate claim submission must clearly indicate the wireless service provider.
SR All rebate claim submissions must include a legible copy of your sales receipt included with your shipment or available online at www.whereismyorder.com.
Letter Mailed: 1/30/2007
Ref#: cBAR018265-22
Explanation: This letter explains your claim was invalid for the reasons stated.

Please follow the directions on the letter to receive your rebate.
Letter Errors:
MB Each rebate submission must include a copy of your wireless bill dated between 150 and 210 days after your activation or process date. A separate copy of this bill must be submitted with each rebate claim form. The wireless bill must include the Account Number, Mobile Number, Customer Name, Payment Section and bill date.
MW All rebate claim submission must clearly indicate the wireless service provider.
SR All rebate claim submissions must include a legible copy of your sales receipt included with your shipment or available online at www.whereismyorder.com.

Peggy
Hyattsville, Maryland
U.S.A.

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This report was posted on Ripoff Report on 06/01/2007 11:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Inphonic/nationwide/Contiuation-Of-Fraud-By-Wirefly-Sprint-Inphonics-General-Attorneys-Report-who-didnt-ge-251675. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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