• Report: #205544

Complaint Review: Inphonics Wirefly Cellphonerebates.com

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  • Submitted: Thu, August 10, 2006
  • Updated: Fri, August 11, 2006

  • Reported By:Tucson Arizona
Inphonics Wirefly Cellphonerebates.com
4247 W Flying Diamond Dr Tucson, Arizona U.S.A.

Inphonics Wirefly Cellphonerebates.com Beginning the Get My Rebate Process Internet

*Author of original report: Anyone Else Have Unauthorized Inphonic Upgrade?

*Author of original report: Quick Reply from Inphonic

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The email sent to Jon Delahay - Inphonics


Jon,

I sent you two rebate requests. I expect unreasonable delays and hassles based on all the negative comments about your company AND my initial experience with cellphonerebates.com which gives no info and refers me to an 800 number which no one answers and gives a message recorded more than a month ago (7/7/06) saying you are revalidating rebates and will update this message in a timely manner.

Since my rebate was sent after 7/7 I would think it received the new validated process right away.

How long will it take before you can tell me if you have a record of receiving my two requests?

Dennis

I will post this email and your response on --- and Rip Off Report to begin this rebate process on my end.

Regards,

Dennis
Tucson, Arizona
U.S.A.

This report was posted on Ripoff Report on 08/10/2006 07:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Inphonics-Wirefly-Cellphonerebatescom/Tucson-Arizona-85742/Inphonics-Wirefly-Cellphonerebatescom-Beginning-the-Get-My-Rebate-Process-Internet-205544. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Anyone Else Have Unauthorized Inphonic Upgrade?

AUTHOR: Dennis - (U.S.A.)

email sent to Jon at Inphonic
************
I do have another question. Do you think your validation process might reject my two rebates due to a "downgrade" resulting from the unauthorized upgrading of my services by Inphonic? According to Cingular, Inphonic added services to my account on 4/8/06. These were services I not only never ordered, these were services I specifically rejected when I placed my order on 1/6/06. Will the termination of these services be seen as a downgrade?

Dennis

>>
>> ----- Original Message -----
>> From: "Dennis and Paula" <
>> To: "Cingular Wireless Email Customer Service"
>> Sent: Wednesday, May 03, 2006 10:06 AM
>> Subject: Re: Re: Cingular Wireless Customer Email - West - [CUST]
>> (KMM4990559V72676L0KM)
>>
>>
>>> No, you do not seem to "understand" my concern.
>>>
>>> Why cannot you answer my simple question?:
>>>
>>> Do you allow Inphonic to change my features any time they like for as long as I am a Cingular customer?
>>>
>>> This is a question for Cingular not Inphonic. If you do not know the answer please forward my email to someone who does.
>>>
>>> Dennis
>>>----- Original Message -----
>>> From: "Cingular Wireless Email Customer Service"
>>> To: "Dennis and Paula"
>>> Sent: Wednesday, May 03, 2006 9:37 AM
>>> Subject: Re: Re: Cingular Wireless Customer Email - West - [CUST]
>>> (KMM4990559V72676L0KM)
>>> Dear Mr.---,
>>>>
>>>> Thank you for taking the time to e-mail Cingular Wireless regarding Inphonic. I am happy to help you with your inquiry and I apologize for
any inconveniences this may have caused.
I understand your concern. However, inquiries regarding changes made to your account will have to be addressed with Inphonic. You can contact
>>>> Inphonic at 1-888-378-8091.
>>>>
>>>> Please visit our web-site at cingular.com for the latestupdates and promotions available. We know you have a choice when it comes to wireless service. We appreciate and thank you for choosing Cingular Wireless.
>>>>
>>>> Sincerely,
>>>>
>>>> Mona Moore
>>>> Cingular Wireless
>>>> Online Customer Care Professional
>>>>
>>>> Help Cingular improve our service to you! Please complete our short survey about your e-mail Customer Service experience. Click on:
support.cingular.com/survey/epoll/Booth.do?controller=com.jcorporate.epoll.controller.Booth&Format=tiny&CategoryId=2&PollId=11&state=promptVote&id=laMonaJ
>>>> 2455702
The information provided in this e-mail is intended for the view and use of the authorized Cingular Wireless subscriber only. Content may not be shared or relied upon by third parties. Cingular, at its sole discretion, reserves the right to amend, modify or replace the written
>>>> content of this message to correct or update answers provided to Subscriber. No term of Subscriber's Customer Service Agreement is
altered, waived, or modified by this message unless expressly agreed by an authorized Cingular representative.
>>>>
>>>>
>>>> Original Message Follows:
>>>> ------------------------
>>>> Travis,
>>>>
>>>> Thank you for your reply. I have sent an inquiry to Inphonic.
>>>>
>>>> Question: For how long is Inphonic allowed to "add and alter features"tomy account? These features were added more than three months after my 1/6/06 order, when I specifically requested I not have any additional features.
>>>>
>>>> Dennis
>>>>
>>>>
>>>> ----- Original Message -----
>>>> From: "Cingular Wireless Email Customer Service"
>>>> To:
>>>> Sent: Tuesday, May 02, 2006 10:52 AM
>>>> Subject: Re: Cingular Wireless Customer Email - West - [CUST]
>>>> (KMM4982028V91637L0KM)
Dear Mr. ---,
>>>>>
>>>>> Thank you for taking the time to e-mail Cingular Wireless regarding your wireless account. I am happy to help you with your inquiry and I apologize for any inconveniences this may have caused.
>>>>>
Upon reviewing your account, I see that our records show that yourservice was activated through a web site operated by Inphonic (their
most popular site is Wirefly.com), and that the features were added on 4/8/2006 through an automated system used by our authorized retailers.
Because your account was activated through an Inphonic site, this does allow them some access to add and alter features on your account. It
is possible that this was simply an error and that the features were intended for another customer, but if you would like more information,
you can contact Inphonic at whereismyorder.com

I hope that the information provided has been helpful and has resolved all of your questions. If you need further assistance, feel free to
reply to this e-mail or contact customer service at 1-800-331-0500 or 611 from your Cingular Wireless phone.
>>>>>
I encourage you to visit our web site (cingular.com) often to view current and previous monthly statements, make payments and to shop for
new product and service offerings. Thank you for allowing Cingular Wireless to serve as your wireless company. We will do our best to ensure that your wireless experience is a success.
>>>>>
Sincerely,
Travis Campbell
Cingular Wireless
Online Customer Care Professional
>>>>>
>>>> Original Message Follows:
>>>>> ------------------------
>>>>> Contact and Verification Information
>>>>> First Name: DENNIS
>>>>> Last Name:
>>>>> Wireless Number: -----
>>>>> E-mail Address: SVBACKSTREETS@YAHOO.COM
>>>>> Topic/Subtopic
>>>>> Topic: I have another question about my bill
>>>>> Subtopic: No subtopic 2 available
Additional Information
Q1:Enter the wireless number for the account associated with your billing question
>>>>> A1:----
>>>>>
>>>>> Q2:Please select the month(s) in which your billing question occured? (Select all that apply).
>>>>> A2:April
>>>>> Q3:Enter your billing question below:
>>>>> A3:I received my last bill which was approximately $35 higher than it should have been. I spoke to Tiffany Hartman this morning and she has arranged for a credit. The charges were for upgraded services added since my last bill which I never requested. Tiffany advised me that the additional services were added at the request of Inphonic a company I have had no direct dealings with. This is disturbing. How can
something like this happen?
>>>>>Please advise.
>>>>>Dennis
>>>>>
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.



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#2 Author of original report

Quick Reply from Inphonic

AUTHOR: Dennis - (U.S.A.)

Received this reply less than 24 hours after sending email



Hello Dennis,

Thank you for the e-mail. I checked your account and as of this moment we do not show a record of your claim information; however, an expedited payment will be requested provided that your rebates meet all the requirements. Please allow 5-10 business days for processing. Your rebate check will be mailed to the following address

Dennis L****

Please note this payment is contingent upon your wireless service provider not reporting a deactivation/downgrade on your account. Rebates are null and void if a deactivation/downgrade is reported prior to the six month service agreement, which constitutes a breech of the service agreement.

Please let me know if you have any further questions.

Regards,

Jon Delahay

Office of the President

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