• Report: #846256

Complaint Review: Insight Communications

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  • Submitted: Tue, February 28, 2012
  • Updated: Tue, February 28, 2012

  • Reported By: Eileen — Lexington Kentucky United States of America
Insight Communications
2548 Palumbo Dr. Lexington, Kentucky United States of America

Insight Communications Letting service go down the drain until Time Warner takes over Lexington, Kentucky

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We haven't had a problem with Insight in the few years we've used them ... until the last few weeks.   Now that Time Warner has purchased them, their cable TV and DVR services are totally falling apart.

The DVR cuts itself off all hours of the day and night, and after it turns itself back on, the programs set to record often disappear.  Shows don't get recorded.  Shows that are recorded have unexplicable pauses and missing minutes.  The TV guide reads "To be announced" for every single program on every channel for hours, so it's impossible to see what programs are on or are going to be on later.

Now it has even started to remove recordings that we've set.  Today, I triple-checked (since I knew how bad the DVR has been recently) that a certain program was set to record.  However, the DVR shut itself off after I checked, and now we see that it did *not* record the program, which was the main one we wanted to see for the week.

I know this isn't a life and death issue, but we are good customers and always pay our bills, and I hate that we get indifferent service for the money we pay.

I have called and emailed and complained, and their response is, "We're working on it."  But we are pretty sure they're just letting it go to h*** until Time Warner takes over.

This report was posted on Ripoff Report on 02/28/2012 08:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Insight-Communications/Lexington-Kentucky-40502/Insight-Communications-Letting-service-go-down-the-drain-until-Time-Warner-takes-over-Lex-846256. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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