- Report: #932880
Report - Rebuttal - Arbitrate
Complaint Review: Insight Communications
Insight Communications4245 Outer Loop Louisville, Kentucky United States of America
Insight Communications Insight Cable Insight Cable Customer Service is Terrible Louisville, Kentucky
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I called the insight cable customer service 24/7 # on Saturday 7/25 and was pleased that they could send someone out on Sunday morning even though we had to miss church. They never showed. The appointment was to be between 8am & 10am.
I called the customer service # again and they said that someone would be out later that afternoon. Again, they never showed. I called a third time on Sunday evening and after being on hold for over 20 minutes I was lied to saying they had called a few minutes prior and left a message stating that I would have to reschedule. I have a call log on my phone and that call was never placed. I asked to speak to a supervisor and was hung up on.
I highly recommend that anyone in Louisville look elsewher for premium TV content.
This report was posted on Ripoff Report on 08/26/2012 05:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Insight-Communications/Louisville-Kentucky-40219/Insight-Communications-Insight-Cable-Insight-Cable-Customer-Service-is-Terrible-Louisvill-932880. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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