liquid
  • Report: #831261

Complaint Review: Insight Communications

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, January 30, 2012
  • Updated: Mon, January 30, 2012

  • Reported By: lgcentre — Scottsburg Indiana United States of America
Insight Communications
Louisville, KY New York City, New York United States of America

Insight Communications Abuse of Monthly Fees! New York City, New York

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Insight Communications keeps charging extra monthly fees to my account EVERY month. In July, 2010, I was told by a Supervisor that as long as I kept paying my bill by the 9th of the month, even being 1 month behind, I would never have an interruption of my broadband service. The very next month, I started seeing an extra $10 fee (reactivation) added to my bill BECAUSE IC interrupted my service on the 7th/8th just to be able to charge such a fee. That, to me, is very irresponsible!

After numerous calls for over a year and a half, I finally got a number for the corporate offices in NYC. Two months passed by, and then I called back, and finally someone called Louisville, KY, and asked them to contact me. My monthly due date has also been changed to the 14th of the month during this ordeal. That call was made to me, but after they "reviewed" my account, they called back a few days later to inform "that ALL of the charges against my account were indeed valid",

but they also said, "you say there are about $150 in excessive charges, so let's split that down the middle and I can give you a $60 credit on your bill." I said there is something very wrong with that, and I said "I guess I am going to have to call New York again about this." Since that time, I have made at least 6 calls to NYC, and NO calls have been returned. The local CSR now says there is a note on my account that states "Customer refused the $60 credit". In the meantime, I keep getting added fees monthly!

This report was posted on Ripoff Report on 01/30/2012 01:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Insight-Communications/New-York-City-New-York-/Insight-Communications-Abuse-of-Monthly-Fees-New-York-City-New-York-831261. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Insight Communications

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory