- Report: #1140898
Report - Rebuttal - Arbitrate
Complaint Review: Insight card services
Insight card servicesNationwide USA
Insight card services Urban trust bank Fraudulent charge to my card account Nationwide
*Consumer Comment: Not enough info
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Insight prepaid card is a scam. I loaded $5,000 on my Insight card and only used $25. I've text alert for my card and received alerts for the $5,000 load and $25 transaction. To my surprise, I lost my card and reported it immediately. I was told my balance was zero. I never received a text alert nor gave out my pin. Insight started a dispute process and as at the 10th business day of receiving my dispute forms, I was told the merchants haven't responded yet and that my dispute was denied for inconsistent statement. According to the cardholder agreement, I am eligible for a provisional credit on the 10th business day of receiving my dispute form, if the dispute has to be extended. But to play games, Insight denied my claim without even getting a response from the said merchants. This company also lacks customer service communication skill. The federal regulatory institution for prepaid card companies need to look into the scam going on at Insight. Playing with people's money is playing with people's lives. Insight Card services is a scam!!!
This report was posted on Ripoff Report on 04/22/2014 04:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Insight-card-services/nationwide/Insight-card-services-Urban-trust-bank-Fraudulent-charge-to-my-card-account-Nationwide-1140898. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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