- Report: #1025110
Report - Rebuttal - Arbitrate
Complaint Review: Instant CheckMate
Instant CheckMateLas Vegas, NV Las Vegas, Nevada United States of America
Instant CheckMate Personal Background Check Searches Las Vegas, Nevada
I wanted a simple one-time background check on someone and I took them up on their offer.
Not only was the information they provided lacking, I then checked on several known acquaintances to verify their useful information (or not in all cases I tried)! Worthless is the word that comes to mind.
As per their agreement requirements for cancellation, I called them two weeks later and after a lot of phone shuffling, I reached a cancellation rep... or so they claimed.
Being the distrustful soul that I am... I insisted on his name (obviously from offshore) and any other information to identify him as well as a confirmation number of cancellation of service. The only service I received was Lip-Service! He gave me a bogus name and termination of service confirmation number as well as a credit for the extra month billed me... or at least committed to me.
Needless to say, after finding several monthly renewal billings thereafter from that conversation, I called my bank and had all the bogus re-billing charges reversed and a fraud alert filed against this vendor, who is very well known to my banks fraud division. I also cancelled that card and had another new one established and fedex-ed to me.
That was December, 2012! Now, as I viewed my recent February 2013 billing activity on a completely new account today... There they appeared again... on a totally New Account Number!!!
Once again I had to call my bank and dispute another charge. This time thing went a little different. I was transferred to the fraudulent vendors complaints office and my bank's rep made a 3-Way phone call to them. She has their phone number engrained to memory so it was an easy call.
The customer rep she spoke to stated that their Las Vegas Office was a missing 2nd level step that was missed by the account termination rep that caused this... (yeah.. right)!
Now they are on record with my bank that this is now once and for all cancelled and proffered yet another confirmation number of cancellation, only this time, my bank has a recording of the 3-way conversation!
This is how you stop these predators! Stay proactive and always demand names and confirmation numbers!
Remember... this last bill I caught was against a completely new account number they should have NEVER had access to! Not only that... they billed it this time against my 'Wife's' name instead of mine! They are extremely sneaky and will go to any lengths to con anyone out of their hard earned money!
Good luck! I hope this info helps you!
This report was posted on Ripoff Report on 03/07/2013 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Instant-CheckMate/Las-Vegas-Nevada-/Instant-CheckMate-Personal-Background-Check-Searches-Las-Vegas-Nevada-1025110. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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