• Report: #684488

Complaint Review: Instant Tax Service

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  • Submitted: Wed, January 19, 2011
  • Updated: Thu, November 29, 2012

  • Reported By: Jocelyn — Lake Wales Florida United States of America
Instant Tax Service
5584 N Orange Blossom Trail Orlando, Florida United States of America

Instant Tax Service ITS No RAL, Rip-Off Orlando, Florida

*General Comment: fyi

*Consumer Comment: Instant Tax Service Stockbridge Ga

*Consumer Comment: Just an update !!!!!

*Consumer Comment: Also being SCAMED..

*Consumer Comment: $400 to file returns?????

*General Comment: Same issue in GA..INSTANT TAX IS A SCAM

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I went to Instant Tax service (ITS) on January 4th 2011 and received a $50 Instant loan, of course their advertising said that you can get up to $1000 but after doing some more taking with my agent I was told most people received $50. That was ok, I needed it at the time. I was told that I should qualify for the RAL no problem.

On January 9, 2011 I received a phone call from my preparer who told me that my return was ready and that they would file it on the 14th as soon as the IRS opened, (all this without my W-2) and that I should have my RAL loan of $1000 on January 15th or 16th. On the 17th there was still nothing so I contributed it to being MLK, Jr. Day and called on the 18th around 12pm because there was still no funds on my card. I was then told that the bank hadn't processed any applications yet because of the holiday and I should have my money no later than Wednesday morning (January 19th). I called again later on the 18th to see if there was any update on the bank processing the loans and I was told that they still had not heard anything. Wednesday the 19th rolled around and still nothing so I called around 12 pm and was told that on the 18th the bank had denied 100% of the applications, but as of this morning they were reversing some decisions. Then at 5:20 PM my preparer called and said I was denied, but couldn't tell me as to why. He also said that only 5 out of 67 applications or so had been accepted.

I fell like I was completely given the run around. I had bills to pay and was waiting on that money and now I have to pay $405 for a whopping $50 loan basically. I would have filed my taxes my self (which I've done for the past 3 years) but I was assured several times that I would qualify for the RAL. Now I won't see my money until the 28th. I will never do business with any tax service again. I was riped-off by HR Block 4 years ago which is why I started filing my own taxes and Now I've been ripped=off again.

CAUTION::: DO NOT USE INSTANT TAX SERVICE IF YOU WANT YOUR RETURN FASTER, IT WONT HAPPEN!

The bank that they use is URBAN TRUST BANK


This report was posted on Ripoff Report on 01/19/2011 05:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Instant-Tax-Service/Orlando-Florida-32801/Instant-Tax-Service-ITS-No-RAL-Rip-Off-Orlando-Florida-684488. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

fyi

AUTHOR: ummh - (United States of America)

As I was reading your report . I agree the fees are way to high for a simple 1040 should not have been over 75 dollars  being in the tax field for over 25 yrs . BUT .your refund is based on numerous factors . it sounds like to me that you the majority of your refund was EIC . theses are some of things that you have to take into consideration  how much did you make ? How much was withheld to the IRS  did you have any daycare expenses any education credits etc all come into play. So to you I say  Always and I repeat Always ask the pertinent question before you sign your name or agree to any services .
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#2 Consumer Comment

Instant Tax Service Stockbridge Ga

AUTHOR: nbrumfield - (United States of America)

I would be interested in going along with a suit on this company. I went in and filed my taxes with the Stockbridge GA location on Jan 31. When I called to check fees, the woman, Shawna, informed me there would be a FLAT FEE of $249 for everything. I went in, had he do my taxes, minus a coupon of $50. She printed out a form that said my total back I would receive, but it was $1000 more than what she stated my refund would be. She said she would need to check with her boss, but everything would be ok. Mind you, I never signed anything about fees.

I get home, and look over every detail of my takes, and I see fees of $356, not including bank fees. I called back to the office and she told me the flat fee does not cover forms. NO ONE EVER informed me of other fees.

I signed up for Direct deposit into MY account. On my e-file, their account info was listed. I asked Shawna, she did not know.

After waiting and waiting, TAX TREE finally deposit my refund, MINUS over $600. WHAT am I paying?

Everytime I call, they never answer because of my caller ID.

Now, waiting on State, I called the state to try to get answers on where my state refund is. Guess what. They never submitted it to the state. Almost a month later.

Called CORP, now im waiting 4 days to speak with owner.

I'm ready to press a suit on this company. Any others want to join?

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#3 Consumer Comment

Just an update !!!!!

AUTHOR: sherry - (United States of America)

 K after i was denied for the Ral, two different people from the MIdddletown office said I would have my full refund on January 25th, Went there and was told that people that filed between the 18th & 21st got moved to February 1st.... So my husband got the # to Tax Tree ( The Lender) And he said it would be Feb.7th that's when the IRS releases my funds.. If that's the case i could of done this myself... And i would not have had to pay $592 to have them prepare my taxes.. Could of done it for FREE... I am calling Channel 12 The trouble shooter.. The BBB And looking into getting my money back... I'm a fighter and will not be screwed... It's on INSTANT TAX and TAX TREE..
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#4 Consumer Comment

Also being SCAMED..

AUTHOR: sherry - (United States of America)

I have been having the same issue With INSTANT TAX in Middletown Ohio. I filed my taxes on the 18th and was told i would get a RAL check in 24 to 48 hrs. And they still don't have anything..... I am going to call our local news.. They need to be exposed for what they are doing.. Also didn't know that i had to pay over $200 to the bank for my taxes too. In the past i only had to pay one fee and that was for the place that filed my taxes... I will never step foot in that place again... I wish i would of known that they where cons...
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#5 Consumer Comment

$400 to file returns?????

AUTHOR: justavictim - (United States of America)

I was charged $400 to file my taxes. Maybe it's my fault for just assuming because I had my taxes done in the past by agents such as H&R Block and so forth. Always the fees have been between $90 and $150 to have them process so I didn't think anything else of it. So I asked and she stated oh just $400 and I said to her, "you have to be kidding me". I said then well I don't want you to continue she states its too late I have already processed your claim. I said why is the fee so much and why isn't that announced since you guys have all of these low tax filing ads. She said she has nothing to do with the advertisements that are produced. I hate this place. I claimed a child and the only amount I got back was $2940.00. Allowances on my W4s is 2. Head of household and my 5 year old. she told me the $400 comes out first and the remaining amount above is what I will get. This is crazy. Is there anything that can be done about this or am I just a$$ed out as my mother would say? This was the location on Covington Hwy in Decatur, GA.
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#6 General Comment

Same issue in GA..INSTANT TAX IS A SCAM

AUTHOR: Angry customer - (United States of America)

I had the same exact issue at the INSTANT TAX SERVICE in Morrow, Ga. I went there hoping to get the 24-48 hour loan. I did the process after NUMEROUS errors (read the report I posted this morning). they basically had me thinking I was getting the loan and I finally called them and they said I was denied. I personally don't believe that anybody gets approved for the loan I believe thats a part of their scam. I filed a report here, with the IRS, and I plan on calling the local news channels also because there is nothing good to be said about this company. I also plan on looking into a class action lawsuit because they need to be put out of business. Let me know if you or anyone you know would be interested.
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