I came in originally for the Instant Cash Advance. The claim is that everyone qualifies for one of several different amounts. To even see what amount you qualify for, you HAVE to let Instant Tax Service file your taxes, after that is done, you see what amount you qualify for. I received $300 right then. Then they ask how you want your refund after they tell you how much you are getting back. In my case it was over $8,000. I asked for rapid refund. Although there are several products they offer, none of them where fully explained to me. I was asking most of the questions as a matter of fact. One thing she did tell me is that Rapid Refunds are coming back this year. I went ahead and went with the Rapid Advance Anticipation that would give me my money back in 24 hours. I did this all late December 2011.
So, the 17th rolls around - IRS opening season - and I expect I will have my RAA aka My Money at least on the 18th (I was told it would be no later than the 19th). I called the 18th and was told the IRS quit accepting refunds and no one was able to tell me anything about my refund. After hearing about how the IRS quit taking refunds, I got really suspicious and nervous. I called back on the 19th, I was told to call back on the 20th since the IRS quit accepting refunds on the 18th so some were delayed. I called back on the 20th and they told me I did not qualify for the rapid refund. Since I didnt qualify, my refund automatically rolled to the 10 day refund. They also added that I could get my money back at any time any day before or on the 27th. First of all, I had no idea I had to qualify for this rapid refund. I wasnt told that and was completely misled. I was devastated to say the least and mostly afraid because I face losing my only transportation, I have a disconnect notice on my electricity and facing eviction. I have a 1 year old baby boy, a 3 year old toddler girl and an 8 year old girl in 3rd grade. The two small children go to day care and I'm behind paying that too. We were totally counting on that rapid refund to get me up to date on my bills and more importantly, pay for the loan on my car I took out.
I continued to call Instant Tax Service and Several different people assured me I will have my money by January 27th. I had to do some investigation for myself since I was already misled on the rapid refund deal. I looked up the IRS refund Cycle Chart for 2012 and it shows that if your return is accepted Jan 17 or 18, then Jan 27th is when your paper check is mailed. This is the date everyone at instant tax service was promising I would have my taxes back. I was very uneasy and felt I wasn't being told the truth about when to expect my money. First, I was not told exactly how the RAA worked. I thought I would have my refund on the 18th - then on the 20th, find out I'm denied (didn't know I needed to qualify). I proceeded to call the IRS on Jan. 23rd to see if they had even received my refund. The IRS representative said they show no evidence that it was even sent to them. I called instant tax service and they still said 27th. I try to tell them about the call to IRS and the cycle chart, and they just gave up at that point. Tuesday Jan. 24th I called IRS, who said they didn't show it was received still, then they dug deeper and show something but they couldn't tell me what it was but that they had different systems and things were still updating. She did say I should have it back by February 7th and to call back on the 8th if I hadn't received it. With all the stress I am having and all the uncertainty I am given by Instant Tax Service, I decided to go there and speak with them in person.
When I got there, I asked Tameka Dunham when I should expect my refund. She said still by Jan. 27th. I cant even describe my feelings of taken advantage of, uneasiness and disgust. She showed me on her computer my name and I saw where they didn't even send my taxes off until January 18th, so they were accepted on the 19th. She still said they sent my taxes to the IRS on January 17th. I asked some questions and was rudely ignored. I asked again. I was trying to be calm but fell I deserve to know when I will be expecting my money. I am paying them for a service and I dont even get treated with the respect of honesty. Now I feel they just dont want to help me at all. I asked Tameka when they knew my return was accepted and she said on the 19th. I asked why they would tell me I will receive my taxes on January 27th and she said because it's possible that I could. I dont think I paid for a service to tell me when the possibility would be. They totally misrepresent themselves and lie to people who really need the money. I told my title loan company I would pay off on January 27th, but now I had to tell them it won't be until February 3rd. I face having no vehicle, no lights and no place to live all because of this stupid loan I thought I was going to get without a doubt. IF I had filed my taxes myself on free file, I would have chosen direct deposit and had my money on the day the IRS says I will. I still dont know exactly when to receive them other than that the IRS website shows by February 7th. I ask then, what service did I pay for with ITS in the first place? Do they not even know whats going on themselves? How many other people are hurting due to the incompetence? I am very disgusted with the service, misrepresentation and the rudeness of the people there.