• Report: #905291

Complaint Review: Instant Tax Solutions

  • Submitted: Sun, July 01, 2012
  • Updated: Sun, July 01, 2012

  • Reported By: George — Del Rio Texas United States of America
Instant Tax Solutions
IPost Falls, Idaho United States of America

Instant Tax Solutions Doug Kaiser, Instant Tax Solutions did absolutley nothing to help but did not mind taking money IPost Falls, Idaho

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I contacted Instant Tax Solutions in mid May to help me with my tax issues caused by a previous fraudulent tax preparer. They assured me that they could help and stop the IRS notices as soon as they got their first payment of $800 and they insisted that I allow them to prepare my 2011 taxes. We did a credit card transaction and I waited for over a week to hear from them so I finally called them. Arron seemed nice and pleasent enough, he told me that my case had been assigned to Doug Kaiser, a Senior Case Manager. I heard nothing from Doug.

I was contacted by a lady named Natashia who said that she was my taxe prepairer. She requested I fill out several pages of financial information that I had allready sent them in a spreadsheet. I thought it was very strange that no one from ITS had never spent the time to find out the specifics about my business situation. Everything seemed very Generic!

About 2 weeks went by and I had heard nothing from Natasha or anyone else from ITS and I was starting to get worried. We kept getting letters from the IRS and I would send them to ITS and get no response. One day Doug Kaiser called and was really loud and demanding, not willing to listen! He wanted to know why I had not sent them all of my tax information so they could prepare my taxes. I told him I had sent everything to Natasha twice. He said that Natasha was leaving the company and that was her last day. She apparently did nothing. Doug all of a sudden found all of my information!

My case was re-assigned to another CPA to prepare my taxes. After about 2 weeks he called and said my taxes were very complicated and I needed to get my previous preparer to do them and we only had about 2 weeks to get this done!

About 2 weeks later I get a call from Doug questioning some of my figures. As I tried to explain some of them he would laugh, cut me off and tell me how stupid I was. I would try to ask him aquestion but he would not shut up long enough to her it. This went on for several minutes and I got very upset. I finally told him to shut up and listen. He hung up on me.

I got a voice mail from Aaron telling me that I was not allowed to talk to Doug that way and that they were ending our relationship. I would be refunded 50% of my fees paid (1600) and that I did not want to challenge him. I called back and disputed this on voicemail. I finally got a call back from Aaron and he said that I was asking them to do illegal things and they would not do that. I asked him if they had a recording of my conversation with Doug and he said no. I told him in my opinion Doug had lied to him about our converstion and they had breeched our aggrement and they would refund 100% of all funds. He agreed to do so.

Inconclusion I feel that ITS gets as much money from you as possible and does not do anything for you. Once you complain they cancel the aggreement and refund 50% because they say they have spent time and money preparing your case. Buyer beware!

This report was posted on Ripoff Report on 07/01/2012 09:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Instant-Tax-Solutions/IPost-Falls-Idaho-83854/Instant-Tax-Solutions-Doug-Kaiser-Instant-Tax-Solutions-did-absolutley-nothing-to-help-bu-905291. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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