• Report: #308697

Complaint Review: Instict Marketing

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, February 13, 2008
  • Updated: Wed, February 04, 2009

  • Reported By:Houston Texas
Instict Marketing
650 North Sam Houston Parkway East Houston, Texas U.S.A.

Great Expectations Instict Marketing, Romance Pros, Matchmakers. Huge scam to both employess and customers! Houston Texas

*UPDATE Employee: Not flawed but misunderstood

*UPDATE EX-employee responds: Flawed, but not a rip-off

*UPDATE EX-employee responds: Flawed, but not a rip-off

*UPDATE EX-employee responds: Flawed, but not a rip-off

*UPDATE EX-employee responds: Flawed, but not a rip-off

*UPDATE EX-employee responds: Here's the real deal...

*UPDATE EX-employee responds: I am an ex-employee.

*UPDATE Employee: Bitter ex-employee?

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I found an ad for this job on Craigslist.com and they offered to pay $12 an hour. I thought to myself, "this is too good to be true!" And unbeknown to me, it was.

I call for an interview and they they tell me to come in a apply. I asked what it was that we were doing and they were very vague about the job. "All your questions will be answered in person."

I go and apply, the very next day get called back for a second interview. Right after the second interview, we started training. We went over and over and over how to talk to these people on the phone and they made it seem like it was the most important job in the world. I started working that following Sunday and basically what we did was call people that had allegedly filled out "profiles" online for their dating service. Every single person I talked to personally told me they had never heard of our company and insisted that they did not fill out anything of the sorts. Most hung up and there were a few that seemed genuinely interested. We were required to ask them five questions that allowed them to be "qualified" for the program:

1. Do you own a car?
2. Have you ever been convicted of a felony?
3. Do you have a checking account in your own name?
4. Do you have a credit card?
5. Do you have a valid in state driver's license?

They told us that we had to ask those questions because "people don't want to date someone who can't drive to meet them or can't even get a checking account!"

We were then instructed to invite them in to "meet with a relationship specialist." The biggest question I got was, "How much is this going to cost?" and as an employee, I didn't even know! "Because we are a private business, we're not allowed to quote fees over the phone to ensure a quality program. But I can assure you that we have single parents, teachers, and retired people on fixed incomes doing this!" and all kinds of other BS.

Turns out, what we do is lure unsuspecting victims to come in, tell them about the program, offer them "packages" for them to select from. As soon as the price (by what I read online, averaging $3000) was dropped, the clients are pressured on the spot to make a decision. Basically, they won't take no for an answer.

A way that we employees are scammed: We start off making $10 an hour BUT you have to stay there for at least 30 days to get it. If you quit before your 30 days, then you only get paid minimum wage per hour you worked. Here's the trick, THEY FIRE YOU BEFORE YOU EVEN HAD A CHANCE TO MAKE 30 DAYS!

It shames me to admit that I actually helped scam these nice people out of their money.

Angelica
Houston, Texas
U.S.A.

This report was posted on Ripoff Report on 02/13/2008 03:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Instict-Marketing/Houston-Texas-77060-5906/Great-Expectations-Instict-Marketing-Romance-Pros-Matchmakers-Huge-scam-to-both-employe-308697. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Instict Marketing

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 8Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Not flawed but misunderstood

AUTHOR: Sillygirl777 - (U.S.A.)

To whomever felt that they were mislead:

I believe that any information that you have provided on this site does violate your contract that YOU signed when YOU agreed to become an employee AFTER reading the employee handbook. I currently am employed with this company and have been for 6 months. That alone should prove that above anything you are just bitter that you could not produce the numbers they required to keep employment. It specifically says in the handbook that there is a quota that must be met. I have never seen them fire anyone who was producing great numbers. This company does not make promises that are unreasonable. All that they ask is that you follow a script and set an appointment.

This company states everything up front about what they do. I love the people that I work with and couldnt ask for a better group or women to call my friends. I think that coming on this site and trying to make this company look bad just because you are angry you got fired shows your true character.

Instinct Marketing and all of the supervisors continually encourage that you come to work and be positive. This job can be stressful and not everyone can do it. They try to give people the benefit of the doubt and help encourage you alog the way.

As far as deceiving people to come into the offices for an appointment, I think it is completely ridiculous of you to claim we are deceitful. Considering you worked there for such a short period of time I can gaurantee that you do not know the full spectrum of prices for the services, nor do you even understand how the services work. Everyone I work with genuinely wants to see all of our clients find love. There is no way we can make the promise of someone finding them, all we do is try to get them to use a different avenue than they have been. Nobody can make someone do something they arent comfortable doing.

If you have experience with customer service and can be a good listener then you could be good at this.
Respond to this report!
What's this?

#2 UPDATE EX-employee responds

Flawed, but not a rip-off

AUTHOR: C20066 - (U.S.A.)

Hundreds of thousands of singles seek help in their dating lives and find dating frustrating these days. The questions Instinct asks as pre-qualifying questions help to separate quality candidates from those that will not be an asset to the select company clientele. Lets just assume most people don't want to date a felon that had his drivers license revoked and still lives with Mommy. Ok?

Companies like Instinct put out the linked ads on other dating sites that might say "christian dating", "mature singles", and pre-screen the people that go to all the trouble of filling out a multiple page profile with their personal information and telephone number.

Your job at Instinct is to convince the people who already filled out a profile that they want to take the next step to potentially "solve" their "problem". It's a SALES job. Keep in mind most of these people really DO want to meet someone, they just don't have the self esteem for dating by themselves or they may just have busy lives, or no friends that have other friends to hook them up with, who knows really.

My main thought on the subject is that lonely people looking for dates have a need that can be met by a service, many of those Instinct advertises for. But in a market where your selling points are emotional and include flattery, reason, and pressuring, there are bound to be people disappointed by the product and at the very least people that are ashamed to talk to a live person about their insecurities. It can be very tough for someone that is not confident or that is easily discouraged.

As for the Houston office:
Charles (VP of the company) worked his way to the top. He does show favoritism in the office and need to work on promoting a healthier work environment. This is why many other corporations don't allow management to hang out with associates. Maria, Lauren, and Carissa (a supervisor) have been employed over a year now, and all have friendships with Charles that are not sexual in nature, but definitely cause jealousy and discord among the rest of the marketing agents. What do you think will happen when you put a bunch of women together? Charles is a lonely man at the most. He can be overly playful, but his intentions are only to motivate and cheer up the staff.

Prospective employees are told over the phone what the job description is, trained immediately, and started out at $10/hr. This is great pay for NO EXPERIENCE.

The promotion scale is based on PERFORMANCE, you make money when you make them money. This is how most sales positions work. You also make commission. My lowest check for a 35 hr work week was 600 something starting, 900 average after 60 days, and top was a pay period I brought home $2,500 for two weeks.

If you apply yourself, this can be a very lucrative job for an entry level candidate.
No job is perfect, this one came with it's set of stresses and a quota. But it's an awesome opportunity for someone charismatic, friendly, that genuinely likes people. I have so many stories- funny, sad, romantic, and tragic, that my "call list" gave me. I think it's one of those character-enriching experiences, and I look back at the experience as being a mostly positive one.

Not everyone will be good at this job.
Respond to this report!
What's this?

#3 UPDATE EX-employee responds

Flawed, but not a rip-off

AUTHOR: C20066 - (U.S.A.)

Hundreds of thousands of singles seek help in their dating lives and find dating frustrating these days. The questions Instinct asks as pre-qualifying questions help to separate quality candidates from those that will not be an asset to the select company clientele. Lets just assume most people don't want to date a felon that had his drivers license revoked and still lives with Mommy. Ok?

Companies like Instinct put out the linked ads on other dating sites that might say "christian dating", "mature singles", and pre-screen the people that go to all the trouble of filling out a multiple page profile with their personal information and telephone number.

Your job at Instinct is to convince the people who already filled out a profile that they want to take the next step to potentially "solve" their "problem". It's a SALES job. Keep in mind most of these people really DO want to meet someone, they just don't have the self esteem for dating by themselves or they may just have busy lives, or no friends that have other friends to hook them up with, who knows really.

My main thought on the subject is that lonely people looking for dates have a need that can be met by a service, many of those Instinct advertises for. But in a market where your selling points are emotional and include flattery, reason, and pressuring, there are bound to be people disappointed by the product and at the very least people that are ashamed to talk to a live person about their insecurities. It can be very tough for someone that is not confident or that is easily discouraged.

As for the Houston office:
Charles (VP of the company) worked his way to the top. He does show favoritism in the office and need to work on promoting a healthier work environment. This is why many other corporations don't allow management to hang out with associates. Maria, Lauren, and Carissa (a supervisor) have been employed over a year now, and all have friendships with Charles that are not sexual in nature, but definitely cause jealousy and discord among the rest of the marketing agents. What do you think will happen when you put a bunch of women together? Charles is a lonely man at the most. He can be overly playful, but his intentions are only to motivate and cheer up the staff.

Prospective employees are told over the phone what the job description is, trained immediately, and started out at $10/hr. This is great pay for NO EXPERIENCE.

The promotion scale is based on PERFORMANCE, you make money when you make them money. This is how most sales positions work. You also make commission. My lowest check for a 35 hr work week was 600 something starting, 900 average after 60 days, and top was a pay period I brought home $2,500 for two weeks.

If you apply yourself, this can be a very lucrative job for an entry level candidate.
No job is perfect, this one came with it's set of stresses and a quota. But it's an awesome opportunity for someone charismatic, friendly, that genuinely likes people. I have so many stories- funny, sad, romantic, and tragic, that my "call list" gave me. I think it's one of those character-enriching experiences, and I look back at the experience as being a mostly positive one.

Not everyone will be good at this job.
Respond to this report!
What's this?

#4 UPDATE EX-employee responds

Flawed, but not a rip-off

AUTHOR: C20066 - (U.S.A.)

Hundreds of thousands of singles seek help in their dating lives and find dating frustrating these days. The questions Instinct asks as pre-qualifying questions help to separate quality candidates from those that will not be an asset to the select company clientele. Lets just assume most people don't want to date a felon that had his drivers license revoked and still lives with Mommy. Ok?

Companies like Instinct put out the linked ads on other dating sites that might say "christian dating", "mature singles", and pre-screen the people that go to all the trouble of filling out a multiple page profile with their personal information and telephone number.

Your job at Instinct is to convince the people who already filled out a profile that they want to take the next step to potentially "solve" their "problem". It's a SALES job. Keep in mind most of these people really DO want to meet someone, they just don't have the self esteem for dating by themselves or they may just have busy lives, or no friends that have other friends to hook them up with, who knows really.

My main thought on the subject is that lonely people looking for dates have a need that can be met by a service, many of those Instinct advertises for. But in a market where your selling points are emotional and include flattery, reason, and pressuring, there are bound to be people disappointed by the product and at the very least people that are ashamed to talk to a live person about their insecurities. It can be very tough for someone that is not confident or that is easily discouraged.

As for the Houston office:
Charles (VP of the company) worked his way to the top. He does show favoritism in the office and need to work on promoting a healthier work environment. This is why many other corporations don't allow management to hang out with associates. Maria, Lauren, and Carissa (a supervisor) have been employed over a year now, and all have friendships with Charles that are not sexual in nature, but definitely cause jealousy and discord among the rest of the marketing agents. What do you think will happen when you put a bunch of women together? Charles is a lonely man at the most. He can be overly playful, but his intentions are only to motivate and cheer up the staff.

Prospective employees are told over the phone what the job description is, trained immediately, and started out at $10/hr. This is great pay for NO EXPERIENCE.

The promotion scale is based on PERFORMANCE, you make money when you make them money. This is how most sales positions work. You also make commission. My lowest check for a 35 hr work week was 600 something starting, 900 average after 60 days, and top was a pay period I brought home $2,500 for two weeks.

If you apply yourself, this can be a very lucrative job for an entry level candidate.
No job is perfect, this one came with it's set of stresses and a quota. But it's an awesome opportunity for someone charismatic, friendly, that genuinely likes people. I have so many stories- funny, sad, romantic, and tragic, that my "call list" gave me. I think it's one of those character-enriching experiences, and I look back at the experience as being a mostly positive one.

Not everyone will be good at this job.
Respond to this report!
What's this?

#5 UPDATE EX-employee responds

Flawed, but not a rip-off

AUTHOR: C20066 - (U.S.A.)

Hundreds of thousands of singles seek help in their dating lives and find dating frustrating these days. The questions Instinct asks as pre-qualifying questions help to separate quality candidates from those that will not be an asset to the select company clientele. Lets just assume most people don't want to date a felon that had his drivers license revoked and still lives with Mommy. Ok?

Companies like Instinct put out the linked ads on other dating sites that might say "christian dating", "mature singles", and pre-screen the people that go to all the trouble of filling out a multiple page profile with their personal information and telephone number.

Your job at Instinct is to convince the people who already filled out a profile that they want to take the next step to potentially "solve" their "problem". It's a SALES job. Keep in mind most of these people really DO want to meet someone, they just don't have the self esteem for dating by themselves or they may just have busy lives, or no friends that have other friends to hook them up with, who knows really.

My main thought on the subject is that lonely people looking for dates have a need that can be met by a service, many of those Instinct advertises for. But in a market where your selling points are emotional and include flattery, reason, and pressuring, there are bound to be people disappointed by the product and at the very least people that are ashamed to talk to a live person about their insecurities. It can be very tough for someone that is not confident or that is easily discouraged.

As for the Houston office:
Charles (VP of the company) worked his way to the top. He does show favoritism in the office and need to work on promoting a healthier work environment. This is why many other corporations don't allow management to hang out with associates. Maria, Lauren, and Carissa (a supervisor) have been employed over a year now, and all have friendships with Charles that are not sexual in nature, but definitely cause jealousy and discord among the rest of the marketing agents. What do you think will happen when you put a bunch of women together? Charles is a lonely man at the most. He can be overly playful, but his intentions are only to motivate and cheer up the staff.

Prospective employees are told over the phone what the job description is, trained immediately, and started out at $10/hr. This is great pay for NO EXPERIENCE.

The promotion scale is based on PERFORMANCE, you make money when you make them money. This is how most sales positions work. You also make commission. My lowest check for a 35 hr work week was 600 something starting, 900 average after 60 days, and top was a pay period I brought home $2,500 for two weeks.

If you apply yourself, this can be a very lucrative job for an entry level candidate.
No job is perfect, this one came with it's set of stresses and a quota. But it's an awesome opportunity for someone charismatic, friendly, that genuinely likes people. I have so many stories- funny, sad, romantic, and tragic, that my "call list" gave me. I think it's one of those character-enriching experiences, and I look back at the experience as being a mostly positive one.

Not everyone will be good at this job.
Respond to this report!
What's this?

#6 UPDATE EX-employee responds

Here's the real deal...

AUTHOR: Kc5282 - (U.S.A.)

I am an ex employee of Instinct Marketing, who calls for Great Expectations, MatchMaker and Romance Pros. I was employed for several months and was a top "seller". Here's the real deal, the only man in the Houston office (he runs it) is also the owner of Romance Pros Tucson. It doesn't matter how much money you bring in. They have girls there that never bring in a single sell, then why are they still employed there? Because Charles likes to be surrounded by pretty girls, most of which are 18-21. If you are over 21, then you have to dress slutty and flirt with him to keep your job. When I left, there were approx 25 girls employed, and 4 were 'over weight', 2 of those always had their breasts hanging out, one was pregnant and had her breasts hanging out and the other one left, after talking to Liz, crying like a baby and never came back. All of the other girls look like they should be working at Hooters or Colorado(a strip club). As far as income, they guarantee you 12 per hour after 90 days, then they find ways around it. The only way to excel here is to sleep with Charles, isn't that right Maria, Lauren, and Carissa?

Any one that gets a call from them, say these exact words... "TAKE ME OFF YOUR CALLING LIST" If you say anything else, they will keep calling you. Even if you say "erase my profile" or delete my number", they will keep calling. We actually were penalized for putting too many people on the Do Not Call List. And whatever you do, DO NOT go into any of their offices for an "interview" with a "Relationship Specialist", They are nothing more than average Joe's looking to make a fat commission off you pain. You are better off using Plenty of Fish, and that's free.

Any one applying to this job, run away while you still can, don't let them sucker you in.

Good Luck to you all!!!
Respond to this report!
What's this?

#7 UPDATE EX-employee responds

I am an ex-employee.

AUTHOR: Christina - (U.S.A.)

I was fired for not making quota... which is totally understandable.

I also found the job on Craig's List and knew exactly what I was getting in to. They told me all of the job duties. And a lot of the people I talked to didn't remember filling out the profiles but they were from a long time ago the dialer holds profiles for a long, long time. Every single CURRENT lead I called remembered filling out a profile. We weren't scamming anyone. It was a very fair job.
Respond to this report!
What's this?

#8 UPDATE Employee

Bitter ex-employee?

AUTHOR: Carrie - (U.S.A.)

I also responded to an ad on Craigslist for the job, but not only was the person answering the phone very nice, but they told me exactly what the position was for and the responsibilities right over the phone, before I even agreed to come in.

When I came in for my interview they explained to me in detail exactly what the job is and in training they taught me how to talk to people over the phone and how to help them overcome their fears and nervousness about dating. It's not a scam at all. People knowingly fill out a singles profile, it is sent to us, and we call them to go over the information and screen them.

I've been here for over 30 days now and I have to say that in my opinion the only reason someone would get fired before that 30 days was up was if they weren't capable to do the job they were hired to do. Even if that is the case the supervisors tell all employees in training that they want to help all of their employees improve, so it would have to be someone who really didn't make any sort of effort at all, which I have to say is impressively lazy.

All in all, so far it's been a really great place to work and I'm glad to be part of a great team. :)
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory
dollar