- Report: #242095
Report - Rebuttal - Arbitrate
Complaint Review: Instinct Entertainment
Instinct Entertainment178 Willis Street Wellington, Other New Zealand
Instinct Entertainment WP E-commerce plugin ripoff no tech support New Zealand Wellington Other
*Consumer Comment: WP E-Commerce Doesn't Work
*Consumer Comment: above and beyond customer service for me
*REBUTTAL Owner of company: This report is false
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It is implicit with shareware and freeware that you will get little or no help or assistance from the author of the software, after all, you are getting it for free. However, it is different when you pay for something and get nothing in return.
The software in question does not work. There is no evident support except a forum where almost no question ever gets answered. I contacted the software author and inquired if he might lend insight into the deployment of this Gold version of the software, I have never heard back from him.
For $15.00 I do not expect much but I would have the normal expectation that some assistance would be in order for a product that quite obviously does not work. The author is aware that there is a problem but seems not to want to address or is unable to do so.
I would urge persons to beware of this company. Very bad practice to take a person's money and just walk away. When you charge money for your work you should stand behind your product. If you buy the Gold WordPress E-commerce plugin from Instinct then you are completely on your own.
This report was posted on Ripoff Report on 04/03/2007 08:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Instinct-Entertainment/Wellington-Other/Instinct-Entertainment-WP-E-commerce-plugin-ripoff-no-tech-support-New-Zealand-Wellington-242095. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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