- Report: #822215
Report - Rebuttal - Arbitrate
Complaint Review: Insurance-schools.com
Insurance-schools.com108 Cadle Drive Internet United States of America
Insurance-schools.com Insurance Schools, Inc. Horrendous, Discriminatory, Deceptive!! Internet
*Consumer Comment: I had a great experience
*REBUTTAL Owner of company: Untrue accusation
*Consumer Comment: Insurance Schools Inc.
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"There could be a whole host of reasons that you are having issues with our course. Normally, with our students we work together with them to discover the problem however, YOU obviously have a very poor attitude and dont want to be helped. You simply want to point fingers and look for reasons not to finish this course. We dont have the time or the patience to deal with people like you. I have refunded your money entirely and removed your access to our course. You can keep the textbook when it arrives, it is worth it to us just to be rid of you as a student. Please do not contact us again and look for your training elsewhere. Sincerely,Crystal DupayInsurance Schools, Inc."
Wow, really? I have 3 kids and work a full time job and on the very first day have had problems with their website. I completed college coursework with a 3.8 taking NO LESS than 22 credit hours per semester, I am a veteran, and I balance work, home, kids, CEU's, sports, fitness, church, etc.... I am dumbfounded at this response!!
After reading this, I promptly made a phone call to Mr. Dan Dupay, President. Upon hearing my name, he began to scream at me! I very calmly asked him to please stop so that I can explain, he told ME to stop talking because he doesn't care and doesn't want to hear it. He then began to berrate and belittle me...I again asked him to please stop...He continued to scream at me until I had to hang up the phone.
I was so upset that I called my husband who then called Mr. Dupay. At that point, Mr. Dupay began yelling at my husband, calling him a liar, saying that I was yelling at HIM, etc. Mr. Dupay wouldn't listen, nor would he let my husband get a word in edgewise! Finally, my husband just hung up.
And just as I think I'm done, I get this....
"Were done with you as a customer. We have refunded your money and you can take your business elsewhere. I dont appreciate being accused of lying to you when I did no such thing (it's not like you'd tell me that there was a problem with your site).and no, no other student is experiencing the issue you were having. Therefore, I have to think the issue is with your computer settings. I simply was trying to figure out what issues you were having, the type of computer system you are using, etc., so we could resolve the issue. You have a horrible attitude and I dont appreciate the accusations you made. Please do not make further connect with me or any members of my firm. M. Daniel Dupay, President & CEOInsurance Schools, Inc
I can't imagine how they are staying in business with this kind of customer service! DISGUSTING and DEPLORABLE!
This report was posted on Ripoff Report on 01/13/2012 10:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Insurance-schoolscom/internet/Insurance-schoolscom-Insurance-Schools-Inc-Horrendous-Discriminatory-Deceptive-Inte-822215. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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