After finding a course online at Insurance-schools.com, I was excited to find out I would have 6 months to complete the course! This would be perfect for me as I work full time and have 3 children. Come to find out, AFTER I paid over $200 for the course, I would have 6 months OR 60 LOG- INS, whichever comes first! Nowhere on the website does it say this! Had I known that, I would NEVER have purchased the program! I would have to buy the course MULTIPLE times at $200 per course! In addition, I had to log into their Virtual Classroom 4 times in a matter of 2 hours because (after taking a quiz and trying to get back to the main screen) their site would log me out! I brought all these issues to the attention of Mr. Dan Dupay, the President of the company. He then inferred that it was a problem with my computer or my network connection...this couldn't have been the case because it was tried on 2 different computers, both wireless and hardwired, as well as on TWO different web browsers. Don't get me wrong, I was upset when I emailed him regarding the bait and switch...I requested that I have the login restrictions turned off. Instead of responding himself, Mr. Dupay forwarded my email to his wife Crystal, who then belittled me via email, see below:
"There could be a whole host of reasons that you are having issues with our course. Normally, with our students we work together with them to discover the problem however, YOU obviously have a very poor attitude and dont want to be helped. You simply want to point fingers and look for reasons not to finish this course. We dont have the time or the patience to deal with people like you. I have refunded your money entirely and removed your access to our course. You can keep the textbook when it arrives, it is worth it to us just to be rid of you as a student. Please do not contact us again and look for your training elsewhere. Sincerely,Crystal DupayInsurance Schools, Inc."
Wow, really? I have 3 kids and work a full time job and on the very first day have had problems with their website. I completed college coursework with a 3.8 taking NO LESS than 22 credit hours per semester, I am a veteran, and I balance work, home, kids, CEU's, sports, fitness, church, etc.... I am dumbfounded at this response!!
After reading this, I promptly made a phone call to Mr. Dan Dupay, President. Upon hearing my name, he began to scream at me! I very calmly asked him to please stop so that I can explain, he told ME to stop talking because he doesn't care and doesn't want to hear it. He then began to berrate and belittle me...I again asked him to please stop...He continued to scream at me until I had to hang up the phone.
I was so upset that I called my husband who then called Mr. Dupay. At that point, Mr. Dupay began yelling at my husband, calling him a liar, saying that I was yelling at HIM, etc. Mr. Dupay wouldn't listen, nor would he let my husband get a word in edgewise! Finally, my husband just hung up.
And just as I think I'm done, I get this....
"Were done with you as a customer. We have refunded your money and you can take your business elsewhere. I dont appreciate being accused of lying to you when I did no such thing (it's not like you'd tell me that there was a problem with your site).and no, no other student is experiencing the issue you were having. Therefore, I have to think the issue is with your computer settings. I simply was trying to figure out what issues you were having, the type of computer system you are using, etc., so we could resolve the issue. You have a horrible attitude and I dont appreciate the accusations you made. Please do not make further connect with me or any members of my firm. M. Daniel Dupay, President & CEOInsurance Schools, Inc
I can't imagine how they are staying in business with this kind of customer service! DISGUSTING and DEPLORABLE!