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  • Report: #476860

Complaint Review: Insure.com

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  • Submitted: Wed, August 05, 2009
  • Updated: Wed, May 23, 2012

  • Reported By:Darien Illinois
Insure.com
8205 S. Cass Avenue Darien, Illinois U.S.A.

Insure.com Deceptive Hiring Practices, Overstated Income Potential, Opressive Managment Style Darien Illinois

*UPDATE EX-employee responds: D**n you Bob.

*UPDATE EX-employee responds: THE WORST

*UPDATE EX-employee responds: the truth

*REBUTTAL Individual responds: Insure.com is a Good Place to Work!

* : Bob...I wish your statements were more honest.

*REBUTTAL Individual responds: Insure.com is a great place to work!

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WOW! I have NEVER worked at a more oppressive company! The "team leaders" are more like prison guards for the warden, CEO Bob Bland. He plays the "good cop" but it's clear whose pulling all the strings. You are not to leave your chair or talk to your fellow co-workers. Even the managers have "office hours" even though they are sitting on the "card table desk" right next to you. God forbid you have a customer needing immediate answers to their questions.

In what appears to be a cost saving measure, they have terminated most of their case managers and are forcing the sales staff to manage all their own cases with NO REDUCTION to mandatory minimum sales targets that hardly anyone achieves. Check out their financials for yourself and draw your own conclusions. It's publicly traded.

You have a better chance of winning the lottery than making more than $40 grand per year as an AE and they will make you "PAY" for every check every day with degrading public humiliations.

The only place I have seen a higher ratio of trainers & managers is on a cable TV show about prison life! They have 3 full time recruiters and can never seem to "increase" the number of sales staff? The few veterans openly joke they don't want to bother knowing your name unless you have survived more than 6 months.

I'm mad at myself for wasting time here thinking I had a chance to make a good living in exchange for the hard work I gave every day and feel I owe it to others to know what they are getting into. Why didn't somebody put a report on this website earlier to warn me? It's the only Christian thing to do! God help all the souls lost to this company already and God bless & protect those that enter their doors.

Exploited
Darien, Illinois
U.S.A.

This report was posted on Ripoff Report on 08/05/2009 08:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Insurecom/Darien-Illinois-60561/Insurecom-Deceptive-Hiring-Practices-Overstated-Income-Potential-Opressive-Managment-S-476860. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

D**n you Bob.

AUTHOR: Jerrysmolzow14 - (USA)

http://www.ripoffreport.com/sales-people/lifequotes-com/lifequotes-com-bob-bland-13-lo-1a0bf.htm
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#2 UPDATE EX-employee responds

THE WORST

AUTHOR: Used&ABUSED3 - (United States of America)

I still have nightmares of this place.

They took everything from me. I spent nearly $1000 to be able to sell and then was tossed into the most disorganized constantly changing storm i have ever seen.

When you ask for help because the pay structures change so fast you dont know what is going on they tell you you cant "adapt".

If you ever do bonus they have the power to take it from you next pay check.

Charles Darwin would have clawed his eyes out if he saw how horribly the employees are treated.

You literally have to raise your hand to use the bathroom. I almost soiled myself numerous times.

They are in the pits now and I was fired last month....when i started there were 100 now there are 5.

I have nothing....no severance...nothing.

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#3 UPDATE EX-employee responds

the truth

AUTHOR: whome3 - (United States of America)

Reality is that there are hundreds of ex employees from Insure.com who have been burned by this company.

The stories written about this company are all true, and sadly show that Bob uses a variety of tactics to drive agents away within a short span of time for most.

 

 The idea that there are so many people who simply lied to get hired or who couldn't sell insurance is nothing more than Bob's attempt to cover up his dismal management styles and inability to run his company successfully.

His stubborn and egotistical behavior are obvious, and are the only reason why he cannot ever make a profit, and why there is a turnover rate of 90% in sales.

The opression that is mentioned is the truth,,, there is no talking to anyone, no leaving your desk, and to say that they micromanage is being generous, in truth, they require minute by minute reports on what is done, and have so many stupid check lists and schedules to look at and follow.

 

The idea that the sales and other staff are adults and don't need to be treated like 2 yr olds is something that Bob denies, and he will fire on the spot for saying it to the wrong person.

 

It is so sad that even the people that "sold their souls" to Bob in order to survive were let go after being loyal to him for 10 yrs...

 

 

 

 

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#4 REBUTTAL Individual responds

Insure.com is a Good Place to Work!

AUTHOR: Robert bland - (U.S.A.)

I've worked at Insure.com for more than 15 years and can tell you that it's a great place to work.  The company's in-house agent base pay is fair at $30,000 per year plus company-paid time off, plus company-paid health insurance .

And the agent bonus plan is performance-based with no emotion, just as it's written.  None of your rant included how many policies you sold while you were there and didn't include the dates you worked there - was that an oversight?

The team leader-to-agent ratio is about 12:1 and it's a professional busy place because insurance on the Internet is just beginning. The new lead flow is very robust at 10-20 per agent per day on a consistent basis aned the 3 trainers arre cheerful and helpful.  The company also offers family-friendly flex hours.

Insure.com has a thorough, 6-week training program and everybody is given months and months to learn and produce. But, like all insurance sales environments, you are expected to produce at some point and some people cannot sell no matter how many months they try or classes they attend.

If you lust after the CEO's salary -then work to become a CEO!  I feel the same way about professional athletes and corrupt politicians.  If you lust after their income, then you have to work to become one.  Or take the company over, then you can set the CEO pay.

The CEO at Insure.com is highly accessible as are all the VPs.  Each is on premises every day.  The company currently has 60 in-house life agents with publicly-announced plans to expand to 100. The training program is about 6 weeks and everybody is required to pass a rigorous final exam before they start to sell. All insurance call centers have high turnover and Insure.com is no exception because they cannot afford to house agents who cannot sell or convert leads into paid policies.

Inside the sale center, each agent is given a daily schedule which allows them at least 3 hours of free time per day to do what they want. But when the phone is ringing, all hands are expected on deck to help out.

The company's new customer care software system is fantastic and allows the selling agent to manage their own book of business and to retrieve outstanding items that the agent should have included on the customer's original application anyway. Customers also appreciate having one point of contact during the underwriting process.

At Insure.com, nobody is ever publicly humiliated and I can say that there have been more lies told about this company than Carter's has little red pills.  Insure.com didn't fail you, Insure.com came through for you!  Insure.com gave you all the money, all the leads and all the opportunity, but you left mad because you didn't learn how to sell and couldn't, after 6 months, make minimum numbers.  Did you fudge your resume?

 

 

 

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#5

Bob...I wish your statements were more honest.

AUTHOR: Barry - (USA)

Insure.com is ADVERTISED as a great place to work. However, numbers do not lie. The reality is that 80 employees have been either fired or quit since the beginning of the year. Out of 50 agents the company tries to maintain at a time, only 5 agents have been on the phone for a year. There are a handful of agents who are approaching one year on the phone, which makes any thought of making a career at this place a complete joke.

As a current employee, I feel I would not be doing us (the little people) any justice without stating facts. Yes, the company's in-house agent base pay is advertised at $30,000/yr. However, what you failed to state Bob is that it is an hourly pay at $14.50/hr, in which you have reduced several times throughout the past 365 days to maintain company profits. I still have the email stating you are doing this to maintain company profits. 'Our business is just like any other' as you put it. I'm sure you remember this...whenever you do this, there are an influx of employees you have to fire because they will not sign the document agreeing to reduce their pay to $7.50/hr.

Your annual salary is $370,000. This does not include your bonuses and the vacations the insurance carriers give you based on the blood, sweat, and tears that we do. How about you take a cut in pay? It's obvious the last 15yrs have been a great place for YOU to work. In addition, if an agent takes any vacation time, sick days, or is even in the hospital then they do not receive any pro rata adjustments and will receive a write-up reprimand for not meeting requirements for the time they missed. What a joke?!

I think you meant to write the agent to leader ratio is 12:1, not the other way around.

Additionally, You are being very delusional by saying you, the CEO, are very accessible. I have been told not once, but twice by every Team Leader to never communicate an email to you directly BY YOUR ORDERS and no agent has ever seen the inside of your office. I have been shown emails by the Team Leads/Sales Managers from you to them using 4 letter words asking why these 'newbies, agents, etc' are sending you emails. Such statements in your emails include, 'Do you not have any f*cking control over your agents?'...Verbatim

You mentioned last year of plans to increase the sales force to 100 agents. That cannot happen because of the revolving door you have created. And 'rigorous training program'. If the agent selection process is very selective in addition to the 'rigorous training program', then why is retention so terrible? It's because you only care about the amount of money brought in...make sense?

'3 hours of free time'!!! Are you joking? I will let you think about this and let us laugh about it...in our free time of course. I find the comment you made about people leaving because they can't sell...they failed Insure.com...Insure.com didn't fail them to be absolutely ludacris as well.

What about the case management department that has nothing to do with selling? Remember...I still have that email and the statements you made fresh in my head. 'We will be able to keep $1 million in our pockets because of this decision'.

I agree that customers would like one contact person from beginning to end. However, what about taking care of your most valuable asset...your employees? You gave us all this extra work with no increase in pay or no adjustments in meeting our bi-weekly requirements when NO ONE made a bonus every paycheck previously... And if the requirements are not met, then you reduce our pay. Seriously, who does that? It's just as worse as a draw, but at least you know what you're signing up for with a draw.

How about you maintain being a Christian? Especially for claiming to be such a religious man. Where is your integrity? You recently sent emails to a VP and Case Management Dept Head that you are eliminating their positions and they could switch roles to an agent if they wish to stay onboard. You have no backbone.

I saw documentation from you asking an employee to return to work for Insure.com. When the employee said on the condition that you pay what you owe, you replied with...'Owe, I forgot we fired you'.

Insure.com provides a great service to consumers that it doesn't pest. However, we lose hair thinking about going to work tomorrow and being in 'ready mode'. As soon as my current interview process is over, I will be on Cloud 9 rid of Insure.com.

Please take this under consideration Bob. How can a million Chinese people be wrong about rice? All of us from Agents, Sales Managers, Former Sales Managers/Former Sales Directors, etc. all feel the same way.

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#6 REBUTTAL Individual responds

Insure.com is a great place to work!

AUTHOR: Robert Bland - (U.S.A.)

I've worked at Insure.com for over 15 years and can tell you that it's a great place to work.
The company's in-house agent base pay is fair at $30,000 per year plus company-paid time off, plus company-paid health insurance, plus company-paid vacations.

And the agent bonus plan is performance-based with no emotion, just as it's written. The team leader-to-agent ratio is about 12:1 and it's a professional busy place because insurance on the Internet is just beginning. The new lead flow is very robust at over 1,000 per day on a consistent basis. The company also offers family-friendly flex hours.

Insure.com has a nice training program and everybody is given months and months to learn and produce. But, like all insurance sales environments, you are expected to produce at some point and some people cannot sell no matter how many months they try or classes they attend.
The CEO at Insure.com is very accessible as are all the VPs. Each is on premises every day.
The company currently has 60 in-house life agents with publicly-announced plans to expand to 100. The training program is about 4 weeks and everybody is required to pass a rigorous final exam before they start to sell. All insurance call centers have high turnover and Insure.com is no exception because they cannot afford to house agents who cannot sell or convert leads into paid policies.

Inside the sale center, each agent is given a daily schedule which allows them at least 3 hours of free time per day to do what they want. But when the phone is ringing, all hands are expected on deck to help out.

The company's new customer care software system is fantastic and allows the selling agent to manage their own book of business and to retrieve outstanding items that the agent should have included on the customer's original application anyway. Customers also appreciate having one point of contact during the underwriting process.
The Christian thing for you to do is to tell the truth and admit that you failed in sales; Insure.com didn't fail you. Insure.com gave you all the money, leads and opportunity, but you left because you didn't learn how to sell.
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